Gurteen Knowledge Letter: Issue 220 - October 2018


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Gurteen Knowledge Letter: Issue 220 - October 2018


  1. Introduction to the October 2018 Knowledge Letter
  2. Introduction to BS ISO 30401 Knowledge Management Standard
  3. Everyone beleives they're the good guy
  4. Henley Forum: Accelerating Innovation
  5. Writing about people we don't totally agree with
  6. Please help support my work
  7. Where does progress come from in the world?
  8. Gurteen Knowledge Tweets: October 2018
  9. Upcoming Knowledge Events
  10. Unsubscribe
  11. The Gurteen Knowledge Letter

Introduction to the October 2018 Knowledge Letter

Every so often, I take the time to Google the terms "knowledge café" and "world café". I dig deep and don't stop at the first few pages of hits that Google throws up.

I did it again this last weekend and was pleased to find a number of organizations and academic institutions running Cafés of which I was not aware. Here are just five of the stories I found:

There are so many uses to which the Knowledge Café can be put - more stories in my blook.

If you would like to run a Knowledge Café of your own and need some advice or help - get in touch. I would really like to see the Café adopted more widely.

Introduction to BS ISO 30401 Knowledge Management Standard

On 8th October a webinar was given by the BSI (British Standard Institute) to introduce BS ISO 30401 - the new Knowledge Management Standard.

Personally, I am not a big believer in the value of the standard (but I am happy to be proved wrong). I do like the fact though that it is principle based and not prescriptive.

But take a look and draw your own conclusions. You can watch a recording of the webinar here.

Everyone beleives they're the good guy

In the this video by former CIA undercover officer Amaryllis Fox, she points out two simple truths that she thinks her work has taught her:

Everybody believes they are the good guy.


The only real way to disarm your enemy is to listen to them.

It's a strange human phenomena but everyone believes they're the good guy or maybe not so strange as we get to learn more about what it means to be human.

I am sure both American republicans and democrats think they are they are the "good guys".

So do UK Brexiteers and remainers.

And, everyone else across the "human divides" of gender, sexuality, religion, politics, race and more.

We need to take Amaryllis's advice and start talking with each other, listening to each other and understanding each other better, rather then seeing each other as enemies.

Henley Forum: Accelerating Innovation

The Henley Forum has a meeting coming up on Wednesday 28th November 2018 - Accelerating innovation. It's a members' only event but there are a few guest places available at £175 + VAT.

This is a great learning opportunity at a low price to experience the Henley Forum.

There is also a 2-day workshop next year - Advancing your OD practice 22 – 23 January 2019 open to non-members.

And a date for your calendar - the Henley Forum Annual Conference takes place 06 - 07 March 2019 Amplifying our practice: leading the way with knowledge. The conference is also open to non-members.

If you are interested in participating contact Marina Hart - her details are on the above webpages.

Writing about people we don't totally agree with

In last month's newsletter I talked about Elon Musk and made reference to Prof. Jordan Peterson. I received two emails in response.

The first email said "Given Elon Musk's recent behaviour, I'm rather surprised to find him featured here!"

And the second, "Really disheartened that you would include a reference to Jordan Peterson, who has been accused of sexually misconduct. Have you heard him speak about women? He's atrocious. And his failure to acknowledge students who eschew binary pronouns? Disrespectful, to say the least." They then unsubscribed from my newsletter.

This was my reply to the second email.

A big thanks for your email,

It is giving me a massive amount of food for thought. Especially as I received this email the same day.

"Given Elon Musk's recent behaviour, I'm rather surprised to find him featured here!"

I have a particular way of looking at the world that I am going to try to write about at some point.

I have watched many of Jordan's videos and have read his new book, also read a lot of heated "fights" on discussion forums between people who love him and people who hate him.

He is a controversial figure indeed.

I personally think he is acting in good faith and that he has a lot of deep insights into what it means to be human. I think he is also often misunderstood.

Like all of us, he has his "demons" and I don't think he is always right. But interestingly - he admits that. He is trying to make better sense of the world and is a passionate believer in free speech.


I think we need to listen to and engage with such people - even if we do not like what they have to say at times. This is how we make progress in the world.

Once again a big thanks for provoking my thinking on this. David

I am sure not everyone will agree with me :-)

Please help support my work

I have been writing and publishing this Knowledge Letter every month for over 17 years and most of you have been receiving it for 5 years or more. My Knowledge Café also had its 16th birthday in September.

If you enjoy it and find it valuable, please consider giving me a little support by donating $1 (or more) a month to Become a Patron.

I am not going to get rich on this but it will help cover some of my website hosting expenses.

I now have 42 patrons. A big thanks to you all.

Where does progress come from in the world?

Where does most of the progress come from in the world?

I always remember back in my corporate days that the people I admired the most for their creativity were the "geeks" - often in faded jeans, t-shirts and their bicycle leaning against the wall in their office. They were not the folks in fancy business attire.

Sure this is a generalization but I recall the feeling well, so when I came across this passage in a 1993 book Microcosm by George Gilder it resonated soundly with me - I love it :-)

The United States did not enter the microcosm through the portals of the Ivy League, with Brooks Brothers suits, gentleman Cs, and warbling society wives. Few people who think they are already in can summon the energies to break in.

From immigrants and outcasts, street toughs and science wonks, nerds and boffins, the bearded and the beer-bellied, the tacky and the upright, and sometimes weird, the born again and born yesterday, with Adam's apples bobbing, psyches throbbing, and acne galore, the fraternity of the pizza breakfast, the Ferrari dream, the silicon truth, the midnight modem, and the seventy-hour week,

from dirt farms and redneck shanties, trailer parks and Levittowns, in a rainbow parade of all colors and wavelengths, of the hyperneat and the sty high, the crewcut and khaki, the ponytailed and punk, accented

from Britain and Madras, from Israel and Malaya, from Paris and Parris Island, from Iowa and Havana, from Brooklyn and Boise and Belgrade and Vienna and Vietnam, from the coarse fanaticism and desperation, ambition and hunger, genius and sweat of the outsider, the downtrodden, the banished, and the bullied

come most of the progress in the world and in Silicon Valley.

I think it is even truer today than 30 years ago!

Gurteen Knowledge Tweets: October 2018

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

  • A strategic conversation is one that has the potential to influence the future direction of an organization. #ConversationalLeadership https://buff.ly/2SftsCw

  • Knowledge is the capacity for effective action. There is no capacity for effective action in a database. Credit: Peter Senge #ConversationalLeadership #KM #KMers #KnowledgeManagement https://buff.ly/2S9Ytrn

  • Our brains rapidly and automatically process opinions we agree with as if they are facts https://buff.ly/2J6s5kb

  • “My-side bias” makes it difficult for us to see the logic in arguments we disagree with https://t.co/19pEfsAWDd

  • The Case Against Rewards and Praise: A Conversation with Alfie Kohn @alfiekohn https://buff.ly/2ICQr6g #education #PunishedByRewards #AlfieKohn

  • Knowledge is not power. The will and the ability to act on knowledge and to influence people and events is power. #KM #KMers #ConversationalLeadership https://buff.ly/2Seyj79

    The simple act of paying positive attention to people has a great deal to do with productivity. Tom Peters #Culture #Engagement

  • Mark Pagel: How language transformed humanity https://buff.ly/2BTthc3 #KM #KMers #ConversationalLeadership

If you like the Tweets then subscribe to my Tweet stream.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP2018)
31 Oct - 02 Nov 2018, Hangzhou, China

CILIP Knowledge Cafe Masterclass
Thu 01 Nov 2018, London, United Kingdom

2018 National Conference on Dialogue & Deliberation
02 - 04 Nov 2018, Denver, United States

KM World 2018
06 - 08 Nov 2018, Washington DC, United States

AuSKM 2018
13 - 14 Nov 2018, Melbourne, Australia

Chief Learning Officer Forum, Fall
27 - 29 Nov 2018, Boston, MA, United States

Visual Collab 2018
Wed 28 Nov 2018, London, United Kingdom

Advancing your OD practice
22 - 23 Jan 2019, Henley on Thames, United Kingdom

Learning & Development Executive Summit 2019
03 - 05 Feb 2019, Orlando, FL, United States

Henley Forum annual conference
06 - 07 Mar 2019, Henley on Thames, United Kingdom

24th Annual Knowledge Management Conference
29 Apr - 03 May 2019, Houston, United States

10th European Conference on Intangibles and Intellectual Capital
23 - 24 May 2019, Pescara, Italy

6th European Conference on Social Media
13 - 14 Jun 2019, Brighton, United Kingdom


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The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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