Gurteen Knowledge-Letter: Issue 47 - 4th May 2004


First Published

May 2004

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****** The Gurteen Knowledge-Letter (Issue 47, 4 May 2004) ******

I was recently told of someone whose health had suffered due to
stress as they were unable to cope with the volume of daily e-mail
they received. Not all of us react so negatively by clearly the
problems of e-mail overload are increasing daily.

In light of this Edward Truch of Knowledge Partners and I have got
together to conduct a survey on e-mail in the workplace. The results
will be presented at the annual conference of the Henley Knowledge
Management Forum in June 2004, following which they will be published
on our respective websites. This study will also form part of the
ongoing research at Henley into improving ways of working in all
types of organization.

If you have the time we'd appreciate it if you could complete the
survey. It should not take more than 10 minutes. Your responses will
be treated in strict confidence and only general results will be
published. Thank you.


*************************** CONTENTS ***************************

1 - Critical Skills for Knowledge Workers
2 - Dave Snowden Masterclass CDs
3 - What is the point of education?
4 - Business Buzzword Bingo
5 - My Life as a Knowledge Worker
6 - The child is curious
7 - Facilitating serendipity on your mobile phone
8 - Henley Knowledge Management Forum Conference
9 - Spiritual Growth
10 - Gurteen Knowledge Events
11 - The Rise of Social Networking
13 - National Coalition for Dialogue & Deliberation
14 - Gurteen Knowledge-Calendar
15 - What's New?


There are still places left on my workshop "Critical Skills for
Knowledge Workers" to be held in London next week.

This workshop will be useful if you are serious about transforming
the way that you work, your ability to create and innovate and your
ability to improve the way that you manage and interact with other
people in your organization.


***************** DAVE SNOWDEN MASTERCLASS CDS *****************

I am a huge fan of Dave Snowden, Director of the IBM Cynefin Centre,
and his ground breaking work and provocative thinking on such
subjects as knowledge management, narrative and organizational
complexity. So I am delighted to be able to make available through my
website two computer based training CD ROMs which represent two
master-classes presented by Dave Snowden.

"Using narrative in organizational change"

"Emergent Knowledge Management"

For more information about the CD ROMs or to learn more about Dave
Snowden and his work see:


**************** WHAT IS THE POINT OF EDUCATION? ****************

I am a member of the Royal Society of Arts (RSA). They produce a
great journal and many of the articles are published online. Here is
one by Dorothy Rowe that I particularly like on the point of

She believes that the point of education is to prepare people to take
responsibility for their own lives. If people do not assume authority
over themselves, they cannot use their creativity and curiosity to
the full, nor discover the art of living wisely.

You will find other articles from the April 2004 edition on the same


Royal Society of Arts

Category: Education

******************** BUSINESS BUZZWORD BINGO ********************

Thanks to my old friend Gary Freeman for introducing me to "Business
Buzzword Bingo". This looks great fun and I am dying to play it.


***************** MY LIFE AS A KNOWLEDGE WORKER *****************

This is a great article by Peter Drucker published in Inc. Magazine
where he describes seven personal experiences that taught him how to
grow, change, and age. The sixth experience, I find interesting - a
form of personal after-action review.

"Whenever a Jesuit priest or a Calvinist pastor does anything of
significance -- making a key decision, for instance -- he is expected
to write down what results he anticipates. Nine months later he
traces back from the actual results to those anticipations. That very
soon shows him what he did well and what his strengths are. It also
shows him what he has to learn and what habits he has to change.
Finally, it shows him what he has no gift for and cannot do well."


Peter Drucker

Category: After Action Reviews

********************* THE CHILD IS CURIOUS *********************

I have a large number of profiles of people on my website whose ideas
I like or have inspired me in some way. One of my favorites is John
Holt - listen to what he has to say on children and schooling:

"The child is curious. He wants to make sense out of things, find out
how things work, gain competence and control over himself and his
environment, and do what he can see other people doing. He is open,
perceptive, and experimental. He does not merely observe the world
around him, He does not shut himself off from the strange,
complicated world around him, but tastes it, touches it, hefts it,
bends it, breaks it. To find out how reality works, he works on it.
He is bold. He is not afraid of making mistakes. And he is patient.
He can tolerate an extraordinary amount of uncertainty, confusion,
ignorance, and suspense ... School is not a place that gives much
time, or opportunity, or reward, for this kind of thinking and

If you have children of school age or are in anyway interested in
education then I suggest you take the time to look at John Holt's

John Holt


"Tell us where you are, and we'll broadcast your location to all your
friends and let you know if any friends-of-friends are within 10

I have been speculating about such systems for some time now and it
looks like they are starting to happen. I just love this idea. It is
also a wonderful example of new business opportunities that are
opening up. I believe the web, mobile technologies and social
networking applications such as this are going to change our lives
dramatically :-)


Category: Social Networks


I will be attending the 4th Annual Henley Knowledge Management Forum
conference is coming up in June. The overall theme of the conference
is "The Knowledge Management Journey". It will look at the progress
companies have made, some of the tools and techniques that help speed
the process and how the issues faced changed along the way.

It looks like being another great event with speakers include Leif
Edvinsson, Bob Buckman, David Skyme, Victor Newman, Ibrahim Gogus and
more. Although this is predominantly a conference for members, a
limited number of places are available for non-members.


Henley Knowledge Management Forum

*********************** SPIRITUAL GROWTH ***********************

I've long been looking for a what I might term a 'grounded'
definition of spirituality. One that is independent of religion and
not overly "new age" or "fluffy". I'm still looking :-)

But take a look at this article on spiritual growth by Scott Peck:


Scott Peck

Category: Spirituality

******************* GURTEEN KNOWLEDGE EVENTS *******************

I've two great events coming up in June:

Building Knowledge-Based Relationships, 8th June 2004

Creativity and Innovation Conference, 29th June 2004

***************** THE RISE OF SOCIAL NETWORKING *****************

Social Networking is getting hotter and hotter. You can hardly read
anything on the web these days without tripping over the term ... and
new social networking sites and applications seem to be going live

Ross Dawson on ...

Jay Cross on ...

Red Herring Article

Channel 9

Category: Social Networks

Ross Dawson

************************* SQUIRREL INC. *************************

I love Steve Denning's work on storytelling and narrative and while
browsing his website discovered he has a new book due out soon in
June 2004 - Squirrel Inc. There are some advance chapters online ...
well worth a look.


Category: Storytelling

Steve Denning


There seem to be more and more websites emerging that are dedicated
to conversation and dialogue. Here are two recent ones I have come



Category: Conversation

Category: Dialogue

****************** GURTEEN KNOWLEDGE-CALENDAR ******************

My website contains such a comprehensive listing of knowledge related
events that it is no longer possible to display aqll of them in this
knowledge-letter. The list below only shows major events or ones of
special interest that will be held in the next 3 months. You can see
the complete list on my website by following the Gurteen-Knowledge
Calendar link below.

Gurteen-Knowledge Calendar:

Workspace at Work
18 May 2004, London, United Kingdom

Knowledge Activist
20 May 2004, London, United Kingdom

Project Management for Government
24 - 28 May 2004, Canberra, Australia

Best Practices, Tools and Techniques for Managing The Front End of
24 - 26 May 2004, Boston, United States

Culture Change & Complexity
01 - 02 Jun 2004, Sydney, Australia

The LMS Debate
08 Jun 2004, London, United Kingdom

The 2004 Knowledge Management/Organizational Learning Conference
09 - 10 Jun 2004, Chicago, United States

International Conference on Virtual Communities
14 - 15 Jun 2004, The Hague, Netherlands

Web Search and Navigation
16 - 18 Jun 2004, Sydney, Australia

Knowledge Summit 2004
21 - 23 Jun 2004, Noordvyk aan Zee, Netherlands

30 Jun - 02 Jul 2004, Graz, Austria

BlogTalk 2.0
05 - 06 Jul 2004, Vienna, Austria

The Fourth International Conference on Knowledge, Culture and Change
in Organizations 2004
03 - 06 Aug 2004, London, United Kingdom

************************** WHAT'S NEW? **************************

The following pages have been added to my website within the last
month. It does not include all of them as the list is typically quite
long. You can follow the What's New link below to my website for the
full list.

What's New:

External Link: KnowledgeBoard: KM in Poland

External Link: KnowledgeBoard: KM in Russia

External Link: The Stages of Spiritual Growth

Quotation: On the shaping of life and chance by Eric Hoffer

Quotation: On truly understanding something by Kurt Lewin

Weblog Entry: Christopher Lydon Interviews

******* S U B S C R I B I N G & U N S U B S C R I B I N G *******

You may s u b s c r i b e to this newsletter, via the following link:


or you can e-mail your request to s u b s c r i b e or u n s u b s
c r i b e to
mailto:[email protected]

***************** THE GURTEEN KNOWLEDGE-LETTER *****************

The Gurteen Knowledge-Letter is a free monthly e-mail based knowledge
management newsletter for Knowledge Workers. Its purpose is to help
you better manage your knowledge and to stimulate thought and
interest in such subjects as Knowledge Management, Learning,
Creativity and the effective use of Internet technology. It is
produced in association with the Knowledge Management Forum of Henley
Management College, Oxfordshire, England

You may copy, reprint or forward all or part of this newsletter to
friends, colleagues or customers, so long as any use is not for
resale or profit and the following copyright notice is included
intact: "Copyright 2004, David Gurteen, All rights reserved."

David Gurteen
Gurteen Knowledge
Fleet, United Kingdom
Tel: +44 1252 812 878

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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