This book is excellent! I particularly like the chapter on "Communal Learning and Beyond" where Verna talks about conscious conversation and that Juanita Brown and David Isaacs insist that conversation is a core business process.
What is Knowledge Management? - Karen Battersby
Mini-clip interview for Gurteen Knowledge with Karen Battersby. What is Knowledge Management? Shot at the Henley Knowledge Management Forum in September 2006.
Karen is the Course Director of Nottingham Law School's KM programmes and a tutor on Henley Management College's KM courses.
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Verna Allee Consultant & writer: value networks, knowledge management, intangibles, communities of practice, & new business models
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