- Introduction to the January 2014 Knowledge Letter
- KM mini-interviews with Nancy Dixon
- Why we should lay off "best practice" in KM
- Does Pope Francis know something about Knowledge Management?
- Telepresence: "Beaming in" to a Knowledge Cafe
- Peter Block: Lecture-style seating is a parade ground with comfort!
- Pause & Reflect Take Two
- Gurteen Knowledge Tweets: January 2014
- Upcoming Events
- Subscribing and Unsubscribing
- The Gurteen Knowledge Letter
Introduction to the January 2014 Knowledge Letter
In my November Knowledge Letter I posted an item on Serendipity and Randomised Coffee Trials.
These have had quite a lot of attention with several people telling me how much they like the idea and I have added the RSA and the KHDA in Dubai to my list of organisations running them.
I am so excited by the concept that I am encouraging more people to take them up and to collect stories and anecdotes about how they have been implemented and the feedback received.
Also, I have now found two organisations that provide an RCT service: CoffeeWho and Lunch Roulette
Other organisations have mashed up an Excel spreadsheet to administer their RCTs. If you know of any free simple tool that will make the random matches please let me know.
But take a look at them! So simple, so powerful!
KM mini-interviews with Nancy Dixon
Ankur Makhija of eClerx Services recently let me know that they have uploaded two more KM mini-interviews to their YouTube channel. The latest are from Nancy Dixon and include:
I also have a playlist of video talks by Nancy Dixon if you are interested.
Why we should lay off "best practice" in KM
I am still surprised to hear people talk about KM "best practices" and to see the topic on conference agendas.
As Dave Snowden, points out in this rather old article Managing for Serendipity or why we should lay off “best practice” in KM, they come at a severe cost.
... The common knowledge management focus on best practice is in effect contrary to natural practice; an attempt to impose an idealistic structured process onto the natural activity of learning and knowledge transfer through a focus on efficiency at the cost of effectiveness.If you are new to KM and have not read this article then can I suggest you do :-)
Does Pope Francis know something about Knowledge Management?
Does the Pope Francis know something about Knowledge Management? Here is a recent quote from an interview with him. To my mind, it's not only the Church that needs to preach less and listen more- we all need to :-)
Proselytism is solemn nonsense, it makes no sense.
We need to get to know each other, listen to each other and improve our knowledge of the world around us.
Sometimes after a meeting I want to arrange another one because new ideas are born and I discover new needs.
This is important: to get to know people, listen, expand the circle of ideas.
The world is crisscrossed by roads that come closer together and move apart, but the important thing is that they lead towards the Good.
Credit: Pope Francis
Telepresence: "Beaming in" to a Knowledge Cafe
There is an interesting thread in the Gurteen Knowledge Forum on the subject of how to run a Virtual Knowledge Cafe that has been running for while.
And then recently, I was talking to Kitty Wooley on Skype about this and we decided it would be interesting for her to join one of my London Knowledge Cafes virtually as an experiment. So this would be one virtual person in a sea of real people. My first thought was to have the "virtual Kitty" sit at a table as a laptop or better still as an IPad and to connect via Skype. It seemed to me that this could even work more generally if there was just one virtual person per table.
But as I reflected on it - I realised that there might be some better technology available than a laptop or an iPad. My first thought was a remote controlled WiFi webcam such as this one BESTEX remote controlled webcam
But it was obviously not ideal and so I Googled around a little and found Beam+
and Double Robotics - Telepresence Robot for Telecommuters.
Both are wonderful but expensive pieces of technology that I am sure will come down in price overtime and will have their place. But I wanted something simpler and less expensive and it did not need to be mobile. I then came across the Logitech BCC950 ConferenceCam
At first glance, it looked as if in combination with a laptop, it might work well until I realised that the person "beaming in" could not control where the camera was looking. A big disappointment!
But I am sure it is only a matter of time before I can purchase something like this at a reasonable price and simply place the virtual person on a chair with the others at the table and for a good group conversation to take place even though it will still fall short of a genuine face to face, "body to body" conversation!
Peter Block: Lecture-style seating is a parade ground with comfort!
In the introduction to my April 2013 Knowledge Letter I mentioned Peter Block and Ken Everett sent me the email below in response.
Glad you highlighted Peter Block.
I became an admirer when I attended a presentation in a BIG ballroom thing at ASTD 2008.
He immediately pointed out the 'military' nature of our arrangement--in rows, facing the O-I-C, looking at the backs of heads.
He highlighted that this was a parade ground...with comfort.
And useless for real communication.
The auditorium, he said, should only be used for performances!
He then got us to break the rows of chairs (literally--they were connected) into groups of 3 or 4...and to discuss a question.
Keep up your good work.
Best wishes, Ken
Credit: Ken Everett
It reminded me of a Knowledge Cafe I ran at an ECKM conference in 2007 in a University in Barcelona where the chairs were actually screwed down to the floor ... so we went across the road and held it in a real Cafe!
Pause & Reflect Take Two
I recently posted an item titled Pause and Reflect referencing a blog post ‘Pause & Reflect' session or an ‘After Action Review'? by Paul Corney.
In response Paul has posted a further item describing the difference between a Pause & Reflect and an AAR: 10 tips for running a successful Pause & Reflect debrief that you may find of interest.
Gurteen Knowledge Tweets: January 2014
Here are what I consider some of my more interesting Tweets for December 2013 to January 2014. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.
- Virtual knowledge Cafes: Does anyone have any tips? http://linkd.in/1eLVcGb #KnowledgeCafe#TheWorldCafe
- Knowing how to apply knowledge is more important than the knowledge itself http://bit.ly/1cBinOw #KM
- Conversational Leadership:Thinking Together for a Change by @HurleyThomasJ & @Juanitabrn http://bit.ly/1aohv2Y #TheWorldCafe #KnowledgeCafe
- Let me know if you are running Randomised Coffee Trials http://bit.ly/J5Or67
- InfoGraphic:The nature of our conversations determines the quality of the ideas we share @Prugelmeister http://bit.ly/Lo0spe #GurteenTalk
- IDEO's Tim Brown: Power of Asking the Right Questions http://bit.ly/1hpCq82 #KM
- Tech Time Warp of the Week: Steve Jobs Predicts the Future, 1980 http://wrd.cm/1d1cdut
- Respect the opinions of others even if you disagree with them http://bit.ly/1iN1R3L #KM
- The Serendipity Machine http://bit.ly/1fu1EVe #KM
- Be uncritical. Listen carefully. And make sure that others are respectful as well http://bit.ly/1iN1R3L #KM
- RT @leadershippaths: An excellent guide on knowledge sharing techniques and tools http://bit.ly/1cJy2P8 #KM
- Charging 3p a minute just to be there! UK's first pay-as-you-go cafe opens in east London http://dailym.ai/KNIPyE #KnowledgeCafe
- RT @leadershippaths: The Power of Empathy ... what makes something better is connection http://bit.ly/KNGGmG /WOW - brilliant!
- When You Criticize Someone, You Make It Harder for that Person to Change - Daniel Goleman - HBR http://bit.ly/1fcQXpR #KM
If you like the Tweets then subscribe to my Tweet stream.
Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.
KM India 2014
21 - 22 Feb 2014, Bangalore, India
3rd Conference on Value Adding Management of Knowledge, Innovation & Intellectual Capital (KICC 2014)
22 - 24 Feb 2014, Tehran, Iran
6th Iranian Knowledge Management Conference
25 - 26 Feb 2014, Tehran, Iran
Henley Forum Conference 2014
26 - 27 Feb 2014, Henley on Thames, United Kingdom
KM Middle East
10 - 12 Mar 2014, Dubai, United Arab Emirates
APQC's 2014 Knowledge Management Conference
07 - 11 Apr 2014, Houston, United States
4th International Action Learning Conference
14 - 16 Apr 2014, Berkhamsted, United Kingdom
The Middle East Leadership Communications Conference
21 - 22 Apr 2014, Abu Dhabi, United Arab Emirates
KM Legal 2014
14 - 15 May 2014, London, United Kingdom
KM UK 2014
11 - 12 Jun 2014, London, United Kingdom
KMICe2014 : Knowledge Management International Conference
12 - 15 Aug 2014, Langkawi Island, Malaysia
The 9th International KMO Conference (Knowledge Management in Organizations)
02 - 05 Sep 2014, Santiago, Chile
15th European Conference on Knowledge Management
04 - 05 Sep 2014, Santarém, Portugal
KM LatinAmerican 2014
20 - 24 Oct 2014, Buenos Aires, Argentina
Subscribing and Unsubscribing
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The Gurteen Knowledge Letter
The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.
It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.
You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.
Fleet, United Kingdom