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Why we should lay off "best practice" in KM

Posted to Gurteen Knowledge-Log by David Gurteen on 27 January 2014



Why we should lay off "best practice" in KM
WeblogGurteen Knowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 163
Posted DateMonday 27 January 2014 11:18 GMT
Posted ByDavid Gurteen
Linkshttp://cognitive-edge.com/uploads/articles/39_Managing_for_S ... 
CategoriesKnowledge Management; Best Practice
PeopleDave Snowden

I am still surprised to hear people talk about KM "best practices" and to see the topic on conference agendas.

As Dave Snowden, points out in this rather old article Managing for Serendipity or why we should lay off “best practice” in KM, they come at a severe cost.
... The common knowledge management focus on best practice is in effect contrary to natural practice; an attempt to impose an idealistic structured process onto the natural activity of learning and knowledge transfer through a focus on efficiency at the cost of effectiveness.
If you are new to KM and have not read this article then can I suggest you do :-)

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
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