Gurteen Knowledge Letter: Issue 213 - March 2018


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Gurteen Knowledge Letter: Issue 213 - March 2018


  1. Introduction to the March 2018 Knowledge Letter
  2. Social Now 2018:Getting Results From Enterprise Social Tools
  3. Knowledge Management Matters: By Practitioners for Practitioners
  4. The Enlightenment Coffeehouses
  5. Zoom Café: How can experts share and innovate across different disciplines?
  6. Resolve issues face-to-face whenever you can - not by email
  7. Please help support my work
  8. Upcoming Knowledge Events
  9. Gurteen Knowledge Tweets: March 2018
  10. Subscribing and Unsubscribing
  11. The Gurteen Knowledge Letter

Introduction to the March 2018 Knowledge Letter

As I hope most of you are aware my interest is in the role of conversation in our lives. Conversation at all levels: personal, family, social, community, organizational and societal.

A major part of my work is in encouraging people to "talk more" (and more importantly to "listen more"). The Knowledge Café is at the heart of this. If you would like to learn more about the Café then take a look at my Knowledge Café website - knowledge.cafe.

If you are interested in running a Café of your own take a look at the Getting Started page in my blook on Conversational Leadership.

The Café is not just about learning from each other - it can be put to a wide range of purposes.

If you need any help - just get in touch.

Social Now 2018:Getting Results From Enterprise Social Tools

On 16 & 17 May 2018 I will be in Lisbon, Portugal for Ana Neves' Social Now 2018:Getting Results From Enterprise Social Tools Conference where I will be giving a talk and facilitating a masterclass.

On the Thursday, my talk is titled "Improving Online Conversation and Knowledge Sharing".

Deep and meaningful online conversations don't come naturally. This is especially true across cultural divides. Based on my experience of facilitating face-to-face conversations around the world, I plan to look at some of the human barriers to conversation and knowledge sharing such as deference to authority, fear of loss of face, and humility. I will then go on to look at some of the technology barriers and to explore some ideas to improve the results of online exchanges: both through good tactical decisions and small improvements in the design of digital tools.

On the Friday, I will be running a masterclass on how to design, convene and facilitate Knowledge Cafés.

In our increasingly complex, fast paced, rapidly changing, ambiguous world, no single leader or individual can know everything or be smart enough alone to address the challenges that face us. One of best ways to make sense of an issue or challenge and ultimately make better decisions is to bring a diversity of people together for a conversation in a Knowledge Café.

But of course I am not the only speaker or masterclass leader. Take a look at the agenda where you will find great speaker/facilitators like Paul Corney, Eric Hunter and James Dellow to name only three.

Strangely, I have never visited Lisbon before but everyone tells me but what a beautiful city it is so given the conference is Thurs/Fri I plan to stay the weekend to make the most of the trip. Why don't you do the same? :-)

Knowledge Management Matters: By Practitioners for Practitioners

Some of the top thought leaders in KM have been brought together by John and JoAnn Girard to create a very practical book on KM. See the description below. You can purchase a hardcopy from Amazon or download a free e-version.

Knowledge Management Matters: By Practitioners for Practitioners

Knowledge Management Matters: Words of Wisdom from Leading Practitioners is a collection of works penned by an amazing and diverse group of thought leaders. Each of these trailblazers has generously shared their knowledge with a view to helping you and your organization succeed in the knowledge environment. The tips, tactics, and techniques they suggest are time-tested and proven concepts that will help you achieve your organizational objectives. Their collective works are based on decades of experiences with real-world organizations. This is not a book of untested theories that might work, but rather a compilation of genuine words of wisdom from experienced KM practitioners who know knowledge management.

Knowledge Management Matters starts with a brief overview of the evolution of knowledge management. Building on this historical foundation, we launch a wide-ranging exploration of the domain. Throughout the book are excellent examples of what works, what doesn't, and some thought-provoking teases about the future. The authors offer great advice on a variety of subjects including storytelling, big data, creativity & innovation, leading communities, knowledge assets, co-creation, catering for a transient workforce and so much more.

The Practitioners
  • Stephanie Barnes, Director of Doing Things Differently at Art of Innovation
  • Shawn Callahan, Founder of Anecdote
  • Paul Corney, Founder of knowledge et al
  • Nancy M. Dixon, Author of Common Knowledge, HBSP
  • Stan Garfield, Knowledge Management Author, Speaker, and Community Leader
  • Anthony J. Rhem, President/Principal Consultant of A.J. Rhem & Associates, Inc.
  • Arthur Shelley, Founder of Intelligent Answers
  • Douglas Weidner, Chairman & Chief Instructor of KM Institute
  • Ron Young, Founder of Knowledge Associates International
The Editors

John Girard holds the Peyton Anderson Endowed Chair at Middle Georgia State University's School of IT. JoAnn Girard is the founder and managing partner of Sagology, a firm that focuses on connecting people with people to collaborate, learn, and share knowledge.

Amazon PurchaseBarnes&Noble PurchaseAmazon KindleFree iBookFree PDF

The Enlightenment Coffeehouses

The London coffeehouses of the 17th & 18th centuries were the engines of creation that helped drive the Enlightenment – the European intellectual movement of the time that emphasized reason and individualism rather than tradition.

Modern-day coffee shops such as the likes of Starbucks, Costa Coffee, and Caffè Nero have their roots in these old coffeehouses but they were quite unlike the establishments we know and love today.

In 1652 Pasqua Rosée, a Greek opened the first coffee stall in the churchyard of St Michael's Cornhill in the City of London and the rest is history as they say but what a fascinating story - one I have been researching these last few years.

I'd love to see the return of those old coffeehouses. Not for the vile coffee of the day but for the real face-to-face conversation.

I'd love to walk into a Starbucks and sit down next to a total stranger and yell out “Your Servant Sir what news from Tripoli?”

Zoom Café: How can experts share and innovate across different disciplines?

My good friend John Hovell is running Knowledge Cafés in Washington DC. Some of these are face-to-face and others are online using Zoom.

The next Café coming up is an online Zoom one on Tuesday 3rd April 11:00am - 12:30pm EST. The topic: "How can experts share and innovate across different disciplines?"

Clearly what is great about online Zoom Cafés is that you do not need to be in Washington DC to take part. So where ever you are in the world, if the time zone works for you do sign up and join the Café.

I will be there too which will be fun for me as I usually host such events - not take part as a participant. So I can relax and enjoy the conversations.

If you cannot make this Zoom Café but would like to be kept informed of other virtual Cafés - please sign up to my Zoom mailing list.

Resolve issues face-to-face whenever you can - not by email

Let me share a true story.

A friend of mine was told by their manager never to resolve problems face-to-face but to do it by an exchange of emails and to copy him so that there was an audit trail. Then if anything went wrong, it was obvious who was to blame.

Sometime later, my friend noticed that the sales manager had made an incorrect entry in the new CRM database. It was a relatively trivial mistake.

Usually, he would have just walked around to the manager's desk explained to him the problem and resolved it in a short conversation. But following his manager's orders, he sent an email to the sales manager pointing out the mistake and explaining that he needed to correct it.

The IT manager misinterpreted the tone of the email and felt he was being criticised and being treated like a child. He responded emotionally and of course copied my friends boss and also copied another level up the hierarchy.

The whole issue took a face-to-face meeting to resolve between my friend, his boss, his boss's boss and the sales manager. It was resolved but at the expense of the relationship between my friend and the sales manager. Things were never quite the same again between them.

Although I have slightly changed the details, this is a real story and not an unusual one.

If you have the choice, always resolve issues face-to-face, not by email. It's the human way to do things.

Please help support my work

I have been writing and publishing this Knowledge Letter every month for over 17 years. It is distributed to over 23,000 people around the world and most of you have been receiving it for 5 years or more.

If you enjoy it and find it valuable, please consider giving me a little support by donating $1 (or more) a month to Become a Patron.

I am not going to get rich on this but it will help cover some of my expenses.

So far, with little promotion, I have 24 patrons who contribute $50 each month in total. A big thanks to you all.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

APQC's 2018 Knowledge Management Conference
16 - 20 Apr 2018, Houston, United States

10th European Conference on Intangibles and Intellectual Capital
19 - 20 Apr 2018, Mechelen, Belgium

Chief Learning Officer, Spring 2018
15 - 17 May 2018, San Francisco, United States

Social Now 2018
16 - 17 May 2018, Lisbon, Portugal

How to design, convene and facilitate Knowledge Cafés
Fri 18 May 2018, Lisbon, Portugal

DEX2018: the digital employee experience conference
06 - 08 Jun 2018, Sydney, Australia

END 2018 Conference
23 - 25 Jun 2018, Budapest, Hungary

TAKE 2018 - Multidisciplinary Conference on Theory and Applications in the Knowledge Economy
12 - 13 Jul 2018, Poznan, Poland

9th Knowledge Management International Conference
25 - 27 Jul 2018, Sarawak, Malaysia

Knowledge Management Australia 2018: Sydney Edition
01 - 02 Aug 2018, Sydney, Australia

Thirteenth International Conference on Knowledge Management in Organisations
06 - 10 Aug 2018, Žilina, Slovakia

Knowledge Management Australia 2018: Canberra Edition
08 - 09 Aug 2018, Canberra, Australia

19th European Conference on Knowledge Management
06 - 07 Sep 2018, Padua, Italy

13th European Conference on Innovation and Entrepreneurship
20 - 21 Sep 2018, Aveiro, Portugal

The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP2018)
31 Oct - 02 Nov 2018, Hangzhou, China

KM World 2018
06 - 08 Nov 2018, Washington DC, United States

Gurteen Knowledge Tweets: March 2018

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

  • Want to Dramatically Improve Your Work Life? Start Having Radically Candid Conversations https://buff.ly/2pyqwDu #ConversationalLeadership

  • We still don't appreciate that work is communication: we live and work in a network of conversations http://bit.ly/2FrToIm

  • Ditching Performance Reviews for Authentic Conversations https://buff.ly/2zWhm7K #ConversationalLeadership /It's about time this was the norm.

  • Human ingenuity has created a world that the mind cannot master. Have we finally reached our limits? https://buff.ly/2u087VN #complexity

  • The Incredible Thing We Do During Conversations https://buff.ly/2GnlRw0 #ConversationalLeadership

  • Knowledge Management Matters: a new free e-book by @johngirard @MPuzzlePiece @ShawnCallahan @PaulJCorney @nancymdixon @stangarfield @tonyrhem @Metaphorage @KMInstitute @ronyoung #KM #KMers https://buff.ly/2Grwz4Z

  • Let's spend more time listening to what really matters: listening to our partners, to our children, to our friends, to our patients, to our employees, to our managers, to ourselves, and especially to our bodies. @Mintzberg141 #ListenMore https://buff.ly/2Fr0ahD

  • Maybe we've been putting the wrong focus on KM. Maybe KM is not about increasing production or saving dollars. Maybe it is about creating the kind of culture where we would all like to work. @nancymdixon https://buff.ly/2tyOOSZ #KM #KMers /Spot on in my opinion Nancy :-)

  • Blog Post: Career, Community and Cause - the three things people want out of work http://bit.ly/2GQJps9

If you like the Tweets then subscribe to my Tweet stream.

Subscribing and Unsubscribing

You may subscribe to this newsletter on my website. Or if you no longer wish to receive this newsletter or if you wish to modify your e-mail address or make other changes to your membership profile then please go to this page on my website.

The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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