Gurteen Knowledge Letter: Issue 230 - August 2019


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Gurteen Knowledge Letter: Issue 230 - August 2019


  1. Introduction to the August 2019 Knowledge Letter
  2. John Hagel
  3. The KM Cookbook
  4. Conversational Leadership myths
  5. The Power of Creative Conversation video course
  6. So you thought you understood information
  7. Please help support my work
  8. Knowledge Sharing is only one component of Knowledge Management
  9. Gurteen Knowledge Tweets: August 2019
  10. Upcoming Knowledge Events
  11. Unsubscribe
  12. The Gurteen Knowledge Letter

Introduction to the August 2019 Knowledge Letter

Registration for the Conversational Leadership workshop is now almost closed and John, Nancy and I are putting the finishing touches to the workbook.

We have been asked to submit the full list of participants to the venue by end of day Friday (30 August) but can stretch it a few days to early next week. So this is really your final opportunity to join us.

You can learn more and register here.

John Hagel

I have several profiles of people who are influencing my work on Conversational Leadership in my blook. John Hagel is one you might find particularly interesting,

John Hagel is a management consultant and author who specializes in helping executives to anticipate and address emerging business opportunities and challenges. He is the founder and co-chairman of Deloitte‘s Center for the Edge.

I don't know John but I love his work, especially his blog posts (see this post on spirit set), not only is he extraordinary insightful but each week, he tweets several links to fascinating scientific discoveries or research.

You can find out more about him, follow him on Twitter or subscribe to his RSS blog feed here.

The KM Cookbook

My good KM colleagues and friends Chris Collison, Paul Corney and Patricia Eng have been busy on a new book that has just been published: The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO30401.

It is an excellent book on KM as unlike many books that are theoretical, this one is a very practical "cook book". It is in two parts.

Part I of the book explores knowledge management programmes using the metaphor of the restaurant, introducing the restaurateur (sponsor), customers (organisation), chef (KM leader), staff (KM team and external support), ingredients (tools, methods, processes and strategies) and the restaurant critic (external auditor).

Part II is where you get to meet sixteen chefs from around the world and listen to them tell their stories. The authors have deliberately used a narrative-style for these chapters which comprise the largest part of the 300+ pages.

I really do love the format.

Conversational Leadership myths

As I give more and more talks, presentations and webinars about Conversational Leadership, I am receiving some great feedback but encountering a number of misconceptions as to what it is all about. (Thanks to all of you who took part in my recent London Knowledge Café on the subject for all your comments).

I have listed and responded to eight of these myths in my blook. I am sure I will need to add more over the coming months.

The Power of Creative Conversation video course

My new friends Peter Osborn and Eddy Canfor-Dumas who recently published the book The Talking Revolution have now created a Udemy video course on the Power of Creative Conversation.

This is how they describe the course:
This series of videos and real-life exercises will enable you to connect with people more effectively in a wide range of situations, through understanding, clarity and respect. Whether it's with loved ones, friends, colleagues, neighbours - even strangers - bit by bit, as your communication habits change for the better, so will your human network, your relationships - and your world.
If you would like to learn how your communication habits - good and bad - shape your world and much more, then go take a look, I think you will enjoy it.

So you thought you understood information

This is what Wikipedia says about Information and did you know you could convert information into energy?

I have some more reading and thinking to do. I don't know about you!

Please help support my work

I have been writing and publishing this Knowledge Letter every month for over 17 years and most of you have been receiving it for 5 years or more. My Knowledge Café also had its 16th birthday last September.

If you enjoy my work and find it valuable, please consider giving me a little support by donating $1 (or more) a month to Become a Patron or making small one off contribution.

I am not going to get rich on this but it will help cover some of my website hosting expenses.

I have 49 patrons so far. A big thanks to you all.

Knowledge Sharing is only one component of Knowledge Management

Many people prefer to use the term "Knowledge Sharing" instead of "Knowledge Management". However as a synonym "Knowledge Sharing" is inadequate and misleading

This is an excellent blog post from Nick Milton and a must read for all new KMers.

I have always been a little shocked when people tell me they don't like the term Knowledge Management and so have named their KM activities Knowledge Sharing - there is so much more to KM (or there should be) than merely sharing knowledge. Here is another critical issue to add to Nick's list.:-)

I think "knowledge management" is a bull**** issue.

Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won't change your behavior one iota.

People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge.

Knowledge is not the power. Power is power. The ability to act on knowledge is power.

Most people in most organizations do not have the ability to act on the knowledge they possess.

End of story.

What Michael says here really only refers to knowledge sharing and not KM!

Gurteen Knowledge Tweets: August 2019

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

  • “Intended learning happens from a place of knowing and against a set of specific goals. Emergent learning happens from a place of reflection and sensemaking.” https://buff.ly/2YzDww8 #KM #KMers #ConversationalLeadership #learning

  • The Art of Audacious Conversation https://buff.ly/322npVW #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe #ConversationalWisdom

  • Emergent leadership: When faced with a problem & you're a member of a team, do you, at the appropriate time, step in and lead. And just as critically, do you step back and stop leading, do you let someone else? #Leadership #LeadershipAsPractice https://buff.ly/2KXIET1

  • For millions of years, mankind lived just like the animals. Then something happened which unleashed the power of our imagination. We learned to talk. We learned to listen. | Stephen Hawking https://buff.ly/2zg5kYc #KM #KMers #ConversationalLeadership #ConversationalWisdom

  • One of the ways of thinking about leadership is thinking about convening conversations that might not happen otherwise. Patricia Shaw https://buff.ly/33Fv6Tu #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe #ConversationalWisdom

  • Nancy White @NancyWhite interviews Chris Corrigan @chriscorrigan on Group Size in Innovation and Open Design https://buff.ly/305UaRx #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe #worldcafe #facilitation /some really good tips

  • Strategic Questioning: An approach to creating personal and social change by Fran Peavey https://buff.ly/3040PM3 #KM #KMers #KnowledgeManagement #ConversationalLeadership #ConversationalWisdom

  • Adaptive Action is an iterative process that allows you to move forward in uncertainty. When you feel like you cannot move forward because you don't know what to do, you can use Adaptive Action to identify your next step. https://buff.ly/2MfVcay

  • "In the knowledge age, leadership is a choice." Stephen R.Covey| Conversational Leadership https://buff.ly/2YnlEp8 #ConversationalLeadership #Leadership #LeadershipAsPractice

If you like the Tweets then subscribe to my Tweet stream.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

20th European Conference on Knowledge Management
05 - 06 Sep 2019, lisbon, Portugal

14th European Conference on Innovation and Entrepreneurship
19 - 20 Sep 2019, Kalamata, Greece

Conversational Leadership Workshop
20 - 22 Sep 2019, Hartley Wintney, United Kingdom

Advancing your OD (Organisation Development) practice
24 - 25 Sep 2019, Henley on Thames, United Kingdom

Innovations in Singapore Conference
Tue 24 Sep 2019, Singapore City, Singapore

European Conference on the Impact of Artificial Intelligence and Robotics
31 Oct - 01 Nov 2019, Oxford, United Kingdom

16th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning 5-6 December 2019, Sydney, Australia
05 - 06 Dec 2019, Sydney, Australia


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The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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