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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 40 - 7th October 2003 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. **** The Gurteen Knowledge-Letter (Issue 40, 7 October 2003) **** When I publish the next newsletter in early November I will have just returned from KM Asia in Singapore and be preparing for KM Europe in Amsterdam. If you can make one of these events it should prove well worth attending. Take a look - large sections of both of them are free including the exhibitions. At KM Europe and KM Asia I will be running knowledge cafés and at KM Asia I will also be presenting. So these are two great opportunities to meet with me and other members of the community. I hope to see you there. My Schedule: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00012536?open&p=0 KM Europe: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E06F2?open&r=3&p=0 KM Asia: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000ADBC2?open&r=3&p=0 *************************** Contents *************************** 1 - The Gurteen Knowledge Conference 2 - Knowledge Cafés 3 - A d v e r t i s e m e n t 4 - Lesson Cards 5 - Mistakes are opportunities 6 - TFPL 7 - Knowledge Capital by Jay L. Chatzkel 8 - CoPs and other Networked Organisations 9 - Download Center 10 - Meeting Places 11 - Knowledge Management 2010 12 - KM Europe Speaker Interviews 13 - Knowledge Cities and Regions 14 - Gurteen Knowledge-Calendar 15 - What's New? *************** The Gurteen Knowledge Conference *************** The "Second Gurteen Knowledge Conference - knowledge, communities and networks" that will be held London on Wednesday 26th November. If you haven't done so already - please take a look - I have some great speakers/facilitators (see below) and it should prove a rewarding day. Mick Cope: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000020F6?open&p=0 Victoria Ward: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00509A42?open&p=0 Elizabeth Lank: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00509A4A?open&p=0 Adrian Hosford: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00064BCA?open&p=0 Second Gurteen Knowledge Conference: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BDC22?open&p=0 ************************ Knowledge Cafés ************************ I seem to be facilitating more and more of knowledge cafés these days. So what's a knowledge café?: "A knowledge café is a means for a group of people to have an open, creative conversation on a topic of mutual interest to gain a deeper collective understanding of the subject and the issues involved." If the concept is of interest to you and you would like to learn more then a great place to start is my website. But I would also be happy to run a half-day or full-day workshop for you within your organization that teaches you the basics by actually facilitating one. Give me a call if you are interested. Knowledge Cafés: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000629AA?open&r=3&p=0 =================== A d v e r t i s e m e n t =================== The Online Information Conference is the world's no. 1 conference for the information industry. Book by 4 November to benefit from a 10% discount: http://www.online-information.co.uk/ol03/conference.html Select from keynote sessions led by international industry experts such as Ian Angell, London School of Economics; Bob Boiko, author of The Content Management Bible and collaboration expert Richard McDermott. In addition Tony Byrne, Peter Morville, Sue Henczel, Danny Sullivan, Mary Ellen Bates, Chris Sherman, and Gary Price will be exploring content management, searching, information architecture, communities and collaboration, digital libraries, information integrity and intranets. Discounts are also available for members of relevant associations. ************************* Lesson Cards ************************* I recently came across the website of the "Clinical Governance Support Team" (CGST) that is part of the UK National Health Service (NHS) Modernisation Agency. What is clinical governance? It is "a framework through which NHS organisations are accountable for continually improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish." But the gem I found on this site was a collection of "Lesson Cards" - a collection of 40 practical lessons that individuals can adopt for themselves. Each of these 'lessons' consists of a short story, often with a link to a fuller case study and summarized with a few one-line lessons. They are all in the context of health care but each story and its lessons can be adapted and applied to most businesses. Take a look - I think you will be delighted. http://www.cgsupport.org/Resources/Lesson_Cards The cards are the work of Michael Dunning who has created three levels of information for the CGST website - lesson cards, Eureka's and case studies - to support the sharing of lessons and experience across the NHS. ****************** Mistakes are opportunities ****************** A "lesson card" from the "Clinical Governance Support Team" of the UK National Health Service: An ambulance service trust wanted to find a different way of handling clinical incidents. Previously these resulted in disciplinary action and most incidents went unreported. Following discussions, the Trust Board approved a new debriefing process. Individuals are now talked through the incident to find out how to prevent it recurring. An experienced colleague gives support to the individual through the debriefing. An example: a paramedic inadvertently gave a double dose of analgesia to a patient. During the debrief, it was discovered that the error had occurred because there was similar packaging for different doses. Work is now in hand to tackle this issue. Staff are now more comfortable reporting incidents. The number of reported incidents has increased. Lessons: + Mistakes are opportunities for improvement rather than times for punishment. + Leadership, from the Trust Board, is essential if a no-blame culture is to be introduced. + Remember, staff want to do a good job - help them learn from mistakes. http://www.cgsupport.org/Resources/Lesson_Cards/Collection_2.asp#10 ***************************** TFPL ***************************** TFPL has been one of the first organizations to make good use of my new facility to post events to my website - take a look at some of their planned training events. They also have an interesting little product - their "Knowledge and Information Management Competency Dictionary" which provides definitions of knowledge and information competencies that can be incorporated into a corporate framework or used specifically for knowledge and information roles. TFPL: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A3586?open&r=3&p=0 Knowledge and Information Management Competency Dictionary: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BDF96?open&r=3&p=0 Post an event on my website: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BCB66?open&r=3&p=0 ************* Knowledge Capital by Jay L. Chatzkel ************* This month's knowledge-raffle is for a copy of the book "Knowledge Capital: How Knowledge-Based Enterprises Really Get Built " by Jay Chatzkel. The book is a structured set of conversations with thought leaders and key practitioners in the fields of intellectual capital and knowledge management, who examine-in the form of conversations-the steps necessary for creating and implementing the various dimensions of a knowledge-based enterprise. I've yet to read it in full but there are some interesting conversations in it - my favorite so far is the conversation with Don Tyler and the role of shared values. Knowledge-Raffle: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0028667E?open&p=0 Knowledge Capital by Jay L. Chatzkel http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0005F422?open&r=3&p=0 ************ CoPs and other Networked Organisations ************ Elizabeth Lank has reminded me that the European Knowledge Management Forum is running monthly themes on dedicated topics. In October the theme is "CoPs and other Networked Organizations". During the month, they plan to address different topics such as collaboration in inter-organizational networks, Concurrent Enterprises and Virtual Organizations. See her for more information: http://www.knowledgeboard.com/community/zones/sig/cp.html This may be of particular interest if you have not experienced on-line learning yet. When you register with KnowledgeBoard they'll provide you with details on the tool (Genesys). On Oct. 27th Elizabeth is one of the presenters. KnowledgeBoard: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003CC12?open&r=3&p=0 Elizabeth Lank: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00509A4A?open&r=3&p=0 ************************ Download Center ************************ One of the increasingly popular pages on my website is my download center. It contains a small collection of articles and one or two software tools that you can download. The latest addition is a paper from Bernard Marr and Danka Starovic on "Understanding Corporate Value: managing & reporting intellectual capital". Download Centre: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00005BBE?open&p=0 ************************ Meeting Places ************************ I am always meeting with people, sometimes business meetings, other times networking and of course socially but trying to agree a mutually convenient meeting place can be difficult. I have recently been holding meetings more frequently and have not only needed to identify additional meeting places but have also grown tired of repeatedly having to give directions. So I have put the details on my website. This not only makes it easier for me and the people I meet but should also prove useful for other people who are looking for convenient meeting locations - mainly but not limited to S.E. England Take a look and if you have any suggestions for additional or better places - then please drop me an e-mail. Meeting Places: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000636FE?open&p=0 ******************* Knowledge Management 2010 ******************* By Jonathan Sage In the August issue of this newsletter, we included a section on the Knowledge Management study which we are conducting for the European Commission (KM 2010 at http://www.km2010.org). Many of you helped review the strawman document relating to the current state of KM. Again we would like to draw on the rich experience and knowledge within the Gurteen community - and tempt you to participate. We are looking for serious "volunteers" to contribute to the final phase of the study by way of an online questionnaire. http://survey.confirmit.com/wi/p187589325/i.asp What is in it for you? Your participation in the study will be acknowledged in the final report and we will send you a copy of the final report. We will also involve you in fine tuning of the report, if you are interested. Best regards Jonathan Sage KM Study Project Director IBM Business Consulting Services Belgium ***************** KM Europe Speaker Interviews ***************** Interviews with the keynote speakers: Prof Dorothy Leonard Dave Snowden Dr Carla Odell Verna Allee Fons Trompenaars at KM Europe can be found at: http://www.kmeurope.com/keynotes.asp ***************** Knowledge Cities and Regions ***************** A couple of interesting resources on knowledge cities/regions - first see this item in my weblog on "Innovation in Networks" and Silicon Valley: http://www.gurteen.com/gurteen/gurteen.nsf/id/x00064b16?open&p=0 and second, Debra Amidon sent me an e-mail in response to my item about knowledge Cities last month that contains some intersting links: LOVED your focus on the Knowledge City. We premiered the concept of EN2Polis:http://www.entovation.com/group-alliance/en2polis.htm at the International Knowledge City of the Future in our Helsinki Roundtable and then in Monterrey, Mexico, in June in a presentation to the 7th International Conference on Technology Policy and Innovation:http://egade.sistema.itesm.mx/monterrey2003/index.html. We are furthering the design at the upcoming Roundtable scheduled for November 1-4:http://www.knowledgesystems.org/e100mty 'Knowledge Cities, Knowledge Regions and Knowledge World.' The notions of technopoli were part of the original 1987 Roundtable where E100 Sheridan Tatsuno, author of the Technopolis Strategy, was part of our program. The agenda was nurtured through the efforts of IC2, several of our publications and Dr. George Kozmetsky. The early descriptions are even embedded in my first chapter of The Innovation SuperHighway: http://www.entovation.com/forthcoming.htm - the foundation for EN2Polis in the first place. Now, with the architectural efforts with E100 Bryan Davis from the Kaieteur Institute - http://www.kikm.org/, we are constructing the scaffolding as we speak. So, thank you for this positioning as we are gathering several examples from around the world. The time for this idea has finally come! Debra Amidon: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D9CFE?open&r=3&p=0 ****************** Gurteen Knowledge-Calendar ****************** Here is a list of some of the events on my site that are scheduled over the next six months or so. You can see the full list on my website by following the Gurteen-Knowledge Calendar link below. World Knowledge Forum 2003 14 - 17 Oct 2003, Seoul, South Korea http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000DEF5E?open&r=1&p=0 Knowledge management foundation programme 15 Oct 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00063A26?open&r=1&p=0 Innovative Enterprise World Summit 19 - 22 Oct 2003, Boston, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0006068A?open&r=1&p=0 Complex Knowledge and the Dynamics of Learning Masterclass 20 - 21 Oct 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005B877A?open&r=1&p=0 Advanced KM for the Oil, Gas and Power Sector Conference 20 - 22 Oct 2003, Singapore City, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BB66A?open&r=1&p=0 Getting started with e-learning 21 Oct 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BCAAA?open&r=1&p=0 Building and sustaining communities of practice 21 - 23 Oct 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BD2BA?open&r=1&p=0 CIPD Annual Conference and Exhibition 22 - 24 Oct 2003, Harrogate, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001ABCE?open&r=1&p=0 The ActKM Forum 4th Annual Conference 27 - 28 Oct 2003, Canberra, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BD326?open&r=1&p=0 Building an effective strategy for Email Management 29 Oct 2003, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000612FE?open&r=1&p=0 Competia European Symposium 2003 05 - 07 Nov 2003, Paris, France http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00104642?open&r=1&p=0 Strategic Competitive Intelligence 05 - 07 Nov 2003, Chicago, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005B63EA?open&r=1&p=0 European Conference on e-Learning (ECEL 2003) 05 - 06 Nov 2003, Glasgow, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017B0DE?open&r=1&p=0 Communities of Practice 2003, London 05 Nov 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X004C7B76?open&r=1&p=0 Information Architecture & Taxonomies 05 - 07 Nov 2003, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00060DF6?open&r=1&p=0 Techniques For Building a Better Intranet 05 Nov 2003, Canberra, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000621DA?open&r=1&p=0 KMBRASIL 2003 12 - 14 Nov 2003, São Paulo, Brazil http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00252002?open&r=1&p=0 Content Management for Intranet to Portal Migration 17 - 18 Nov 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00062D1A?open&r=1&p=0 Organisational Storytelling and Narrative Patterns 2003 18 Nov 2003, Amsterdam, Netherlands http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197DCA?open&r=1&p=0 The World Open Learning Conference & Exhibition (wolce 2003) 18 - 19 Nov 2003, Birmingham, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEBBA?open&r=1&p=0 Planning and building a taxonomy 19 - 20 Nov 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00063A42?open&r=1&p=0 The Second Gurteen Knowledge Conference 26 Nov 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0005F9BA?open&r=1&p=0 5th Asia Pacific Conference on Knowledge Management 27 - 28 Nov 2003, Hong Kong, China http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BB682?open&r=1&p=0 Online Information 2003 02 - 04 Dec 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00010A2E?open&r=1&p=0 The e.learning age Symposium 08 - 09 Dec 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X005BAE9A?open&r=1&p=0 Voice of the Customer 2003 08 - 10 Dec 2003, Miami, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00062DB2?open&r=1&p=0 Advanced Intranet Communications 08 - 09 Dec 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00064916?open&r=1&p=0 ************************** What's New? ************************** The following pages have been added to my website within the last month. It does not include quite all of them as the list is typically quite long. You can follow the What's New link below to my website for the full list. What's New: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00030DE6?open&p=0 Category: Knowledge Café http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000629AA?open&r=1&p=0 Comment: people of the lie by jackie http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0006394E?open&r=1&p=0 Quotation: On effective weapons and laughter by Mark Twain http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001D5A5A?open&r=1&p=0 Quotation: On instincts and true wisdom by Oprah Winfrey http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0006478A?open&r=1&p=0 Quotation: On the curious child by John Holt http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00063A4E?open&r=1&p=0 View: Meeting Places http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000636FE?open&r=1&p=0 Weblog Entry: Innovation in Networks http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00064B16?open&r=1&p=0 Weblog Entry: Knowledge Café at KM Conference, Oriel College Oxford http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00064A02?open&r=1&p=0 ******* S u b s c r i b i n g & U n s u b s c r i b i n g ******* You may s u b s c r i b e to this newsletter, via the following link: http://www.gurteen.com/gurteen/gurteen.nsf/(Views)/WebNewsList?open or you can e-mail your request to s u b s c r i b e or u n s u b s c r i b e to mailto:knowledge-letter@gurteen.com ***************** The Gurteen Knowledge-Letter ***************** The Gurteen Knowledge-Letter is a free monthly e-mail based knowledge management newsletter for Knowledge Workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. It is produced in association with the Knowledge Management Forum of Henley Management College, Oxfordshire, England (http://www.henleymc.ac.uk/kmforum) You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and the following copyright notice is included intact: "Copyright 2003, David Gurteen, All rights reserved." David Gurteen Gurteen Associates Fleet, United Kingdom
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