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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 20 - 4th February 2002 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. *** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 20, 4 FEBRUARY 2002) *** I have always been interested in the future. In my youth I devoured Sci-Fi books but today I am more interested in the near future - the next 10 years or so - what might change; how it might impact the business world and what opportunities are presented. Its why I asked Sheila Moorcroft of Business Futures to write each month about the subject. Well in this issue Sheila reveals a little of the process that she uses and I have put a few 'indicators of change' on my website - the one on 'Business Education' was pointed out to me in the Financial times by Mick Cope and is quite fascinating. The Asian institute of Management (AIM) is trying to change the face of management and leadership education by overthrowing the traditions of Harvard and the US business schools. Take a look! Indicator of Change: Inside track business education http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000F99D6?open&r=3&p=0 Future: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B1F5E?open&r=3&p=0 *************************** CONTENTS *************************** 1 - KNOWLEDGE MANAGEMENT CONFERENCE 2002 2 - Theodore Zeldin on "Compensation" 3 - On Observation and Interpretation 4 - Creative Conversation 5 - Email Virus Hoaxes 6 - Steve Denning & Storytelling 7 - Scanning - a recipe for the future 8 - KM in Austria & the Netherlands 9 - Adopt the International Date Format 10 - The Key Components of Knowledge Management 11 - Lotus Notes & Domino 6.0 Release Date 12 - Gurteen Knowledge-Calendar ************* KNOWLEDGE MANAGEMENT CONFERENCE 2002 ************* The programme for the Knowledge Management Conference in London from April 16 - 17 2002 has now been finalized and looks set to be inspiring, interactive - and somewhat controversial - with speakers including the US-based Communities of Practice guru Etienne Wenger; Dave Snowden of IBM, Ibrahim Gogus of Oracle and Prof. Marco Bettoni of Basel University of Applied Sciences. There are now only a few weeks left to book at the Earlybird discounted rate and there are also significant discounts for academic delegates. If you click through from the link below, you can also receive an ADDITIONAL GBP50.00 DISCOUNT by adding 'DG Offer' after your name when you book. ***************** THEODORE ZELDIN ON "COMPENSATION" ***************** I know, I know, I am always talking about Theodore Zeldin :-) but take a look at this recent interview with him by Helen Trinca of the Australian Financial Review and you may see why. Here's what he says about compensation (read pay or reward) "Compensation is a terrible word. Compensation implies that work is something painful." You have an opportunity to see Theodore Zeldin in March at the Joy of Work seminar in London. If you are in HR and are still using that word 'compensation' maybe you should go along and listen to what he has to say :-) And don't forget you will get a GBP45.00 discount if you quote "Gurteen Offer" when booking. The Outsider: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D3EF6?open&r=3&p=0 The Joy of Work: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B98B2?open&r=3&p=0 Theodore Zeldin: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000EDEA?open&r=3&p=0 *************** ON OBSERVATION AND INTERPRETATION *************** I have long felt that what we need in our business lives is not more information or more knowledge but an improved awareness and a deeper understanding of the world. Armed with this we can put our information and knowledge to better use. So its always nice when I stumble across someone else saying the same thing but coming from a different background and mindset to me. Recently in the Culture section of The Sunday Times I found a fascinating article by the author Joanna Trollope. This is how she starts ... "I am always fascinated by the idea of creative-writing courses. I completely accept that you can teach the craft, that you can give instruction how to structure a book, how to vary the pace and tension, how to write dialogue. But what you can't teach, it seems to me, is the right kind of observation or the right kind of interpretation of what has been observed. It worries me to think of all those earnest pupils who have diligently mastered the mechanics, wondering with varying degrees of misery and rage why the finished recipe just somehow hasn't worked." Like it? Its not just about writing is it? Its about knowledge and its about wisdom. We focus too much on the mechanics of business life and in Joanna Trollope's words - not enough on "observation and interpretation" and in my words not enough on "awareness and understanding" :-) Here is a link to the full article on the Sunday Times site ... http://www.sunday-times.co.uk/article/0,,9014-2002037951,00.html but be warned you will need to register to access it and they want to know everything down to the size of your shoes! On Change by Anthony de Mello: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000D5C2?open&r=3&p=0 ********************* CREATIVE CONVERSATION ********************* I've been doing some research and writing on the role of conversation in knowledge management this last month and have come across a number of interesting articles - take a look at my Conversation category on my website. Here are a couple of quotations that sum up 'conversation' for me: "Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards." - Theodore Zeldin "Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations." - Christoper Locke Conversation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BC542?open&r=3&p=0 Theodore Zeldin: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000EDEA?open&r=3&p=0 Christoper Locke: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002972A?open&r=3&p=0 ********************** EMAIL VIRUS HOAXES ********************** If I had a penny for every hoax e-mail warning me of a new computer virus I'd be a rich man. A recent one (the sulfnbk.exe virus) instructs you to look for a file on your hard disk and delete it as its a virus. Unfortunately the file you are told to delete is not a virus - it is a Windows system file. The e-mail instruction itself is the Virus! So a tip - if you receive an e-mail warning you of a virus - check that it is not a hoax or worse that you are not forwarding the virus itself! You can check viruses at: http://www.symantec.com/avcenter/ ***************** STEVE DENNING & STORYTELLING ***************** I had the privilege of seeing Steve Denning twice recently. First at his RSA lecture and again at the Henley Management College/Bizmedia seminar the following day. If I had any doubts about storytelling - I am now a convert. If you are sceptical yourself - take a look at his site or read his book ... storytelling is a very powerful technique for influencing people and for sharing knowledge. I now have a spare copy of his book - "The Springboard" - so here is a little competition. The person who posts what I consider the best true knowledge sharing story on my KM forum before the end of February gets my spare copy. Stephen Denning website: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000441B2?open&r=3&p=0 Storytelling: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A490E?open&r=3&p=0 Forums: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003AE02?open&p=0 ************** SCANNING - A RECIPE FOR THE FUTURE ************** Change does not happen in a vacuum: it does not arrive complete and ready-made like a ready to eat meal from the supermarket. The ingredients of change are often there to see: signs that ‘something is going on’, signs the significance of which is all too clear through the powerful lens of hindsight, but which was ignored at the time. The power of hindsight is that it supplies the ‘recipe’ for combining the important events retrospectively: scanning provides a framework for trying out new recipes in advance. In short, scanning helps us create new knowledge about the potential of the future. The Business Futures’ ScanningTM process integrates and capitalizes on fragmented and diverse knowledge and perspectives to create new and challenging insights about the future. It identifies signals of potential change - events which are interesting in their own right, but which, more importantly, can be seen as indicators of new and emerging trends. Scanning also provides a framework for making connections between those seemingly disparate events to look for the cumulative effects of potential change. David has put one or two items which Business Futures have identified through the ScanningTM process as potential indicators of change up on his website. As you will see, they are very similar to any other abstract in a database: the critical difference is that the comments are designed to ask what if?. the abstracts are then used to stimulate discussions based on combinations of items and are reviewed for patterns and links which go beyond straight-line thinking. Scanning integrates fragmented and dispersed knowledge, relies on a combination of intuition and ‘naive experience’ and encourages open minds. It also creates knowledge communities. If you would like to put forward your own items as indicators of change, highlighting why you think it is interesting and in what context, please do so. For a more extensive article about scanning, please email bfn@businessfutures.com - we are currently radically overhauling our website and have withdrawn many items as a result. Sheila Moorcroft Indicators of Change: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000FB1CE?open&p=0 Business Futures: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002DB9A?open&r=3&p=0 Sheila Moorcroft: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D95AE?open&r=3&p=0 **************** KM IN AUSTRIA & THE NETHERLANDS **************** Last month I asked if anyone could tell me of KM resources in their countries. Well thanks to Herwig Rollett in Austria and Christiaan Stam in the Netherlands I have a few more interesting KM links for those two countries. More useful links are welcome! Country View: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A6F6E?open&p=0 Austria: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D5B46?open&r=3&p=0 Netherlands: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A6F9E?open&r=3&p=0 ************** ADOPT THE INTERNATIONAL DATE FORMAT ************** 02/05/03 - is that the 2nd May 2003 or the 5th February 2003 or the 3rd May 2002? Well it all depends on your national date format convention. dd/mm/yy, mm/dd/yy or yy/mm/dd. Confusing? Well yes. But not as confusing as some websites that inadvertently mix the formats. I found a European conference site recently that mixed the US and European date formats on their events - very confusing indeed. So a personal plea to all webmasters - could I suggest you adopt the international ISO 8601 standard of yyyyy-mm-dd. In this case the 3rd February 2002 would be written as 2002-02-03. If this standard were globally adopted then there would be no more confusion. There are many other advantages too - including that it sorts correctly. For more information see: http://www.saqqara.demon.co.uk/datefmt.htm ********** THE KEY COMPONENTS OF KNOWLEDGE MANAGEMENT ********** Unicom Seminars are running a week long series of KM workshops entitled "The Key Components of Knowledge Management" from 25 February - 1 March 2002, + Accelerated KM: Managing Knowledge for value in an uncertain climate + Towards Common Approaches & Standards in KM + Personal and Team KM + Knowledge Enhanced Government: The role of KM in the Public Sector Speakers include: Ron Young, Rowan Wilson, Clive Holtham and Joe McCrea. Well worth a look. Unicom Seminars - The KEY Components of Knowledge Management: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000216E?open&r=3&p=0 ************* LOTUS NOTES & DOMINO 6.0 RELEASE DATE ************* Lotus Software's Lotusphere event took place in Orlando last week and the tentative date for release of Notes and Domino 6 (formerly known as Rnext) was announced as "by the end of the third quarter 2002". Lotus Software: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00002102?open&r=3&p=0 Lotus Notes: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00040C96?open&r=3&p=0 Group Computing: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000F92BA?open&r=3&p=0 ****************** GURTEEN KNOWLEDGE-CALENDAR ****************** I have updated the calendar and you will now find icons to signify on which events you may get discounts and on which there is a call for papers. Coming soon: * In the UK, take a look the free Coffeemachine lecture this Tuesday evening (5th February) and the TFPL Tom Stewart Seminar on the 7th February. * In Europe, we have EBIC in Madrid in early March * In East Asia, we have Knowledge Management & Organizational Learning in Shanghai at the end of March. * In South-East Asia we have Knowledge Strategies 2002 in Singapore in early April. * In Pacific, we have a new Knowledge Management 2002 conference in Sydney in April. * And in the US we have BrainTrust 2002 in mid-February. Data Visualisation: A Journey out of Flat Lands (FREE) 05 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000EFDB2?open&r=1&p=0 The Wealth of Knowledge 07 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D8726?open&r=1&p=0 Braintrust 2002 - The Fourth Annual Knowledge Management World Summit 10 - 13 Feb 2002, San Francisco CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B69EA?open&r=1&p=0 Technological Development & its Impact on Societies & Economies 11 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D211A?open&r=1&p=0 Knowledge, People and Power (Quebec) 13 - 15 Feb 2002, Quebec, Canada http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00054532?open&r=1&p=0 Accelerated KM 25 - 26 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0BFE?open&r=1&p=0 The Impossibility of Managing Knowledge 27 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D2116?open&r=1&p=0 Towards Common Approaches & Standards in KM 27 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0C02?open&r=1&p=0 Personal and Team KM 28 Feb 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0C06?open&r=1&p=0 Knowledge Enhanced Government 01 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0C0A?open&r=1&p=0 Online Learning 2002 Europe 04 - 07 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB16?open&r=1&p=0 European Business Information Conference 06 - 08 Mar 2002, Madrid, Spain http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A3582?open&r=1&p=0 Knowledge Technologies Conference 2002 11 - 13 Mar 2002, Seattle, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D400A?open&r=1&p=0 Divisions and Bridges 13 - 15 Mar 2002, Warwickshire, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A05AE?open&r=1&p=0 Gary Hamel - Leading Innovation in Turbulent Times 13 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D730E?open&r=1&p=0 Dave Ulrich - Masterminding HR Practice to Create Real Business Value and deliver Results 13 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D7312?open&r=1&p=0 Enterprise Learning and Knowledge Exchange Summit 13 - 15 Mar 2002, Palm Springs CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000EEF42?open&r=1&p=0 Storytelling Masterclass 20 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E359E?open&r=1&p=0 The Joy of Work (March 2002) 22 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B98B2?open&r=1&p=0 Knowledge Management & Organizational Learning 25 - 26 Mar 2002, Shanghai, China http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000EEF02?open&r=1&p=0 Knowledge Strategies 2002 01 Apr 2002, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A3C6A?open&r=1&p=0 Knowledge Management 2002 Conference 02 - 04 Apr 2002, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D405A?open&r=1&p=0 3rd European Conference on Organizational Knowledge, Learning & Capabilities 05 - 06 Apr 2002, Athens, Greece http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E3372?open&r=1&p=0 Knowledge Management for the Public Sector 09 - 10 Apr 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E06EE?open&r=1&p=0 Knowledge Management 2002 16 - 17 Apr 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB02?open&r=1&p=0 2002 Knowledge Management Conference 16 - 17 Apr 2002, Toronto Ontario, Canada http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D4006?open&r=1&p=0 Knowledge Management 22 - 25 Apr 2002, Washington DC, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D3FFA?open&r=1&p=0 Information, Knowledge and Society 22 - 26 Apr 2002, Havana, Cuba http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E090E?open&r=1&p=0 E-Learning 23 - 24 Apr 2002, Manchester, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00031536?open&r=1&p=0 Knowledge as an Engine for Growth 29 - 30 Apr 2002, Kuala Lumpur, Malaysia. http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E090A?open&r=1&p=0 Lecture by Sheila Moorcroft of Business Futures (FREE) 30 Apr 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000F07A6?open&r=1&p=0 American Productivity & Quality Center's Seventh Knowledge Management Conference 02 - 03 May 2002, Arlington VA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BC6A2?open&r=1&p=0 Mobilising Knowledge for Business Performance 08 May 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000EBB02?open&r=1&p=0 Knowledge Management in Electronic Government (KMGov2002) 23 May - 24 Mar 2002, Copenhagen, Denmark http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E291A?open&r=1&p=0 E-Learning 28 - 29 May 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00010A36?open&r=1&p=0 Fourth Annual Knowledge Management & Organisational Learning Conference 10 - 13 Jun 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D98C6?open&r=1&p=0 The 10th International Conference on Thinking 15 - 19 Jun 2002, Harrogate, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D89F6?open&r=1&p=0 Storytelling Masterclass 17 Jun 2002, Brussels, Belgium http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E35A2?open&r=1&p=0 Global KM eXchange 2002 25 - 27 Jun 2002, New York, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0706?open&r=1&p=0 The 6th World Multiconference on Systemics,Cybernetics and Informatics 14 - 18 Jul 2002, Orlando FL, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D46E2?open&r=1&p=0 KM Asia 2002 16 - 18 Jul 2002, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000ADBC2?open&r=1&p=0 The 3rd European Conference on Knowledge Management ECKM 2002 24 - 25 Sep 2002, Dublin, Ireland http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000CB6D2?open&r=1&p=0 The World Open Learning Conference and Exhibition (wolce 2001) 02 - 03 Oct 2002, Birmingham, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEBBA?open&r=1&p=0 World Knowledge Forum 2002 16 - 18 Oct 2002, Seoul, South Korea http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000DEF5E?open&r=1&p=0 KMWorld 2002 29 - 31 Oct 2002, Santa Clara CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D887A?open&r=1&p=0 KM Europe 2002 01 Nov 2002, http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E06F2?open&r=1&p=0 ****************** SUBSCRIBING & UNSUBSCRIBING ****************** If you wish to subscribe to this newsletter, please click the link below and follow the instructions: http://www.gurteen.com/gurteen/gurteen.nsf/(Views)/WebNewsList?open or you can e-mail your request to subscribe or unsubscribe to mailto:knowledge-letter@gurteen.com ***************** THE GURTEEN KNOWLEDGE-LETTER ***************** The Gurteen Knowledge-Letter is a free monthly e-mail based newsletter for Knowledge Workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. It is produced in association with the Knowledge Management Forum of Henley Management College, Oxfordshire, England (http://www.henleymc.ac.uk/kmforum) You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and the following copyright notice is included intact: "Copyright 2002, David Gurteen, All rights reserved." David Gurteen Gurteen Associates Fleet, United Kingdom Copyright 2002, David Gurteen, All rights reserved.
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