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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 17 - 6th November 2001 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. *** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 17, 6 NOVEMBER 2001) *** Welcome to the 17th Gurteen Knowledge-Letter. One of the things I love about this newsletter is how it brings me in touch with people from all over the world. In early October I ran a half-day workshop on the "Role of Conversation in Knowledge Management" for Marcus Evans Conferences in Sydney. So I mailed everyone on this newsletter who I had communicated with in someway in Australia and suggested that we met up - which we did one evening. We had a few drinks and went for a meal. It was fun to meet people on the other side of the world whom I barely knew and to discover so much in common. One Australian-based woman I learnt about was Stephanie Burns who seems to have done some tremendous work in the field of "learning to learn". I've yet to really check out her material but she has a large following and her website is well worth a visit. Stephanie Burns: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A88A6?open&r=3&p=0 *************************** CONTENTS *************************** 1 - Quotation: On Getting Ahead 2 - KM Principles - "You cannot conscript knowledge." 3 - Learning-to-Fly.org 4 - Yahoo! Groups 5 - International English & Search Engines 6 - The Sacred Act of Conversation 7 - Unipart Advanced Learning Systems 8 - Liberating the difference, or more of the same? 9 - Displaying Amazon Book Lists on your Website 10 - What's New 11 - KM Events ****************** QUOTATION: ON GETTING AHEAD ****************** You all know how much I love quotations. I must add five or six new ones to my site each month and there are now over 250 of them. Here is a recent addition by the actress Sophia Loren. If you think KM is a difficult "profession" then you may find it quite apt :-) "Getting ahead in a difficult profession requires avid faith in yourself. You must be able to sustain yourself against staggering blows. There is no code of conduct to help beginners. That is why some people with mediocre talent, but with great inner drive, go much further than people with vastly superior talent." On Getting Ahead: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000974BE?open&r=3&p=0 My favorite quotations: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000147FA?open&count=999&p=0 ******* KM PRINCIPLES - "YOU CANNOT CONSCRIPT KNOWLEDGE." ******* It seems to me that there are a small number of principles that underlie KM. Each month or as the mood takes me I intend to propose one in this newsletter. I will also publish it in my KM Forum - so if you want to take issue with it - or propose to tweak it you may! The first is one that I have believed in a long time but recently heard espoused by David Snowden of IBM - "You can't conscript knowledge". In other words you cannot make people share their knowledge - they only do it if they want to - if they feel motivated to do it and they see good reason to do it - they see what is in it for them. They must volunteer it! Forums: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003AE02?open&count=999&p=0 Knowledge Management: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00006DBA?open&r=3&p=0 ********************** LEARNING-TO-FLY.ORG ********************** A few weeks back I published a brief review of a new book called Learning to Fly by Chris Collison and Geoff Parcel (not to be confused with the book of the same title by Victoria Beckham!). What I overlooked to say is that they have a website and are using Yahoo! Groups to pull people together to discuss their book and KM in general. Well worth a look. For more details of the book and the website: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0004EF5A?open&r=3&p=0 After Action reviews http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00007F36?open&r=3&p=0 KM Yahoo! Groups: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A5AE2?open&r=3&p=0 ************************* YAHOO! GROUPS ************************* On the subject of Yahoo! Groups - how many of you are familiar with them? A Yahoo! Group is quite simply an email address & website that allows a group of people to: + share files, plan events, send newsletters + stay in touch - either business related or with friends and family + focus discussion on a subject - either a business one or sports, health, current events ... whatever In short it allows you to set up a online community. The Learning-to-Fly Yahoo! Group is one such group set up for the purposes of talking about the book and KM issues. I personally subscribe to four different groups - see link below. KM Related Yahoo Groups!: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A5AE2?open&r=3&p=0 Yahoo! Instant Messenger: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A879E?open&r=3&p=0 Yahoo!: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000212E?open&r=3&p=0 ************ INTERNATIONAL ENGLISH & SEARCH ENGINES ************ Have you noticed that although I am a Brit, I use "American" spelling? Ever wondered why? Well do a search for "organization" and "organisation" in any search engine. And then try again for the word "favorite" and "favourite". Lets take Google! Interesting! In the first case - the two words seem to be treated the same to some extent judging by the first page of results but you still get 16 million hits with the American spelling and only 7 million with the British version. But in the second case - you get a completely different set of results on the first page and 2 million hits with the Brit. variant and 10 million with the American. Its the same with most other search engines I have experimented with. So why do I use American spelling? Whether I like it or not - International English is the dominant language of the web and this is more American based than British as my little experiment above shows. Now I want people to find stuff when they search my website - so I try to write in International English. Over time - I think it will come to dominate even in historically British areas of the world such as Australia. Incidentally someone told me recently that at the start of this year for the first time - the number of people who spoke English as their second language outnumbered those who spoke it as their first! Google: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00031C16?open&r=3&p=0 A short list of other interesting search engines: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00007CCE?open&r=3&p=0 **************** THE SACRED ACT OF CONVERSATION **************** As I said in my introduction - in early October, I run my first half-day workshop on the "Role of Conversation in KM" for Marcus Evans Conferences in Sydney. It was attended by about 50 people. Other speakers included David Snowden of IBM and Bob Buckman of Buckman Labs. I felt it went well and I have had a lot of good informal feedback from delegates via e-mail. Here is one short quote from Ralph Meyen of Intology (Australia) who incidentally has a very interesting product that automatically categorizes documents based on the concepts found in text (http://www.intology.com.au) "... after reading your comments I'm reminded that the most sacred act of human experience is the fact that we can actually consciously communicate (talk & listen) with one another ... it was a pleasure to listen to you and be reminded of this very sacred yet easily overlooked aspect of daily existence ... " Know How: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00018A1A?open&r=3&p=0 Dialogue & Conversation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000722E?open&r=3&p=0 Storytelling: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A490E?open&r=3&p=0 *************** UNIPART ADVANCED LEARNING SYSTEMS *************** Last week I went up to Cowley, England to visit Unipart Advanced Learning Systems. Why? Well as Frank Nigriello - Director of Group Communications - described it - "Well David, we feel we know so much about you from your newsletter and our values are so similar that we wanted to tell you something about us!" We had a fun morning where they demoed some of their products and told me lots of interesting stories about e-learning and KM. I also had the opportunity to add my perspective. In short - a two way flow of knowledge! Take a look at their site - they have some interesting products and methodologies. But in particular take a look at the e-learning product developed by some 8 year school children under their guidance and supervision - it is so good! Unipart Advanced Learning Systems: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A8842?open&r=3&p=0 e-Learning: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001C42E?open&r=3&p=0 Quality: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000728E?open&r=3&p=0 ******** LIBERATING THE DIFFERENCE, OR MORE OF THE SAME? ******** by Sheila Moorcroft, Business Futures. High streets and downtown areas all over Europe reflect the success of globalization and international expansion: they are increasingly the same. Too much information and not enough judgement appear to be resulting in a world of formulaic repeats rather than creating choice and truly satisfying customers. But, if as seems to be happening, customers begin to turn away from standardized offers, will we see the emergence of real choice and variety? Will this result in less central control and more local initiative? Will information and knowledge be used to liberate rather than control? Perhaps and one or two signs may be emerging. + A number of restaurant/café chains in the UK are facing difficulties as market saturation and consumer indifference to bland and repetitive offers turns them away. The response is the introduction of the 'anti-brand brands' where variation and local control are the name of the game. + Starbucks coffee-shop chain now operates successfully in Tokyo - contrary to the recommendations of research the company commissioned. The research advised against investment because Japanese traditions about eating in public and other cultural factors were considered too strong. The company backed a hunch - and appears to be winning. + There are apparently over 400 varieties of cheese in the UK, not to mention many different types of apples and other vegetables - most of which never see the light of day in our supermarkets. As desire for more 'control' over the sourcing of food and a growth of regional identity maybe we will also begin to see less of stranglehold of mainstream food types. Business Futures: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002DB9A?open&r=3&p=0 Futures: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B1F5E?open&r=3&p=0 ********* DISPLAYING AMAZON BOOK LISTS ON YOUR WEBSITE ********* Those have you who have visited my site recently will have noticed that it is a little more colorful and a little bit more useful - thanks to a new service provided by Amazon.com. Quite simply, what they offer a website builder is the ability to include a panel on their own website showing a list of books that match a selected keyword. Each time a page is displayed - a different set of books that match the keyword are chosen at random and listed. Now my site is highly structured (its a Notes database) and all of my pages are categorized in a number of ways. It did not take long for me to release that with a little bit of dynamic coding (Notes is good at this) - I could display a list of Amazon books relevant to each page of my site. So if a page displayed is in the "philosophy" category then a list of Philosophy books from Amazon is automatically displayed too. Cool! Now the interesting bit. As I say my site is highly structured - think of it as a highly programmable database! So how long did it take me to incorporate this new feature on all my pages? About 30 minutes! It simply required copying & pasting the Amazon HTML as a new "code" document into my database and modifying one shared field to have the list appear automatically on every appropriate page of the site. This prompted me to want to add more interest and color to my site. So you will now find on most pages along with the Amazon book listing - some artwork (from Beth Macy and my daughter Lauren) as well as some links to KM sites and other sites of interest such as Dilbert! Anyway take a look and see what you think. The book lists especially are cool. How my site is built: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000049D2?open&r=3&p=0 Lotus Notes/Domino: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002464E?open&r=3&p=0 Amazon.com Associates Program: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000021EA?open&r=3&p=0 ************************** WHAT'S NEW ************************** The content of my website is updated almost daily and rarely a month goes by when its features and functionality are not added to or improved in some way. A lot has been added this month ... in particular you will notice a strong Australian theme with a number of new Australian resources added. Also take a look at the new Country functionality that is under development. All pages on the site, where appropriate are categorized by the country with which they are associated. This means that the site can be viewed from a country perspective. The country pages also link you to several information sources such as the CIA World Factbook, Travel Information from the US Department of Trade and Amazon travel books. What's New: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00030DE6/ KM Country Perspectives: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A6F6E/
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