Blog Post

Dave Snowden's 7 Principles of Knowledge Management

Posted to Gurteen Knowledge-Log by David Gurteen on 22 February 2009



Dave Snowden's 7 Principles of Knowledge Management
WeblogGurteen Knowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 104
Posted DateSunday 22 February 2009 14:01 GMT
Posted ByDavid Gurteen
LinksHttp://www.cognitive-edge.com/blogs/dave/2008/10/rendering_k ... 
http://aboveandbeyondkm.blogspot.com/2008/10/7-principles-ru ... 
CategoriesKnowledge Management
PeopleDave Snowden

Dave Snowden has recently expanded his 3 Rules of Knowledge Management to 7 Principles of Knowledge Management
  1. Knowledge can only be volunteered, it cannot be conscripted.
  2. We only know what we know when we need to know it.
  3. In the context of real need few people will withhold their knowledge.
  4. Everything is fragmented.
  5. Tolerated failure imprints learning better than success.
  6. The way we know things is not the way we report we know things.
  7. We always know more than we can say, and we always say more than we can write down.
He has explained each one of them in more detail in his original posting on rendering knowledge. Great stuff! But the key one for me is:
Everything is fragmented. We evolved to handle unstructured fragmented fine granularity information objects, not highly structured documents. People will spend hours on the internet, or in casual conversation without any incentive or pressure. However creating and using structured documents requires considerably more effort and time. Our brains evolved to handle fragmented patterns not information.
The real world is complex, fragmented and inherently messy and that is not necessarily a bad thing! As Dave says, we have evolved to handle that. Documents? A document is where knowledge goes to die. I think Bill French said this originally in the form email is where knowledge goes to die.

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

Follow me on Twitter

How to contact me

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community


request help
visitor book
Thursday 25 July 2024
04:43 AM GDT