Gurteen Knowledge Letter: Issue 176 - February 2015


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Gurteen Knowledge Letter: Issue 176 - February 2015


  1. Introduction to the February 2015 Knowledge Letter
  2. Do we need to learn or do we need to adapt?
  3. Dialogue Rendezvous: the sageless stage
  4. Is Social Media silencing personal opinion?
  5. Intellectual Capital in Organizations
  6. Gurteen Knowledge Tweets: February 2015
  7. Upcoming Knowledge Events
  8. Subscribing and Unsubscribing
  9. The Gurteen Knowledge Letter

Introduction to the February 2015 Knowledge Letter

Have you discovered Dialogic Organization Development yet?
Dialogic OD is the next step in the evolution of organizational change theory, from thinking of organizations as organisms that adapt to their environments, to organizations as conversations where individual, group, and organizational actions result from self-organizing, socially constructed realities created and sustained by the prevailing narratives, stories, and conversations through which people make meaning about their experiences.

Credit: Gervase Bush
It is an interesting development of traditional diagnostic OD. If you would like to learn more, the first international conference on the subject is coming up in Vancouver later this year at The First International Conference on Dialogic Organization Development

It has a lot in common with my thinking on Conversational Leadership.

Do we need to learn or do we need to adapt?

You are no doubt familiar with Peter Senge's quote of "the only sustainable competitive advantage is an organizations ability to learn faster than it's competition".

But maybe we should take the lead from Charles Darwin:
According to Darwin's Origin of Species, it is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.

So is sustainability/survival not so much about learning but about the ability to adapt (more quickly than competitors?) to a changing environment?

I prefer like the word adapt rather then learn as adapt signifies change where it is possible to learn/know something but not change :-)

Dialogue Rendezvous: the sageless stage

My good friend John Girard has a rather nice twist on the Knowledge Cafe/World Cafe process called a Dialogue Rendezvous.

I never wish to see the Cafe process set in stone and I think of it more as a set of principles for designing "interesting conversations" for a specific purpose and so I am always on the lookout for variations.

John uses TED talks to trigger the engagement, thinking and conversation of his Dialogue Rendezvous - an approach I rather like.

Here John describes how the process works.

Is Social Media silencing personal opinion?

Social media is not living up to its promise of being an online outlet for discussion that mirrors our communications and conversations that take place in the offline world. In fact, people are less willing to discuss important issues on social media, than they are in real life, a new report from Pew Research Center has found.
A major insight into human behavior from pre-internet era studies of communication is the tendency of people not to speak up about policy issues in public -- or among their family, friends, and work colleagues --when they believe their own point of view is not widely shared. This tendency is called the “spiral of silence.”

Some social media creators and supporters have hoped that social media platforms like Facebook and Twitter might produce different enough discussion venues that those with minority views might feel freer to express their opinions, thus broadening public discourse and adding new perspectives to everyday discussion of political issues.


The survey reported in this report sought people's opinions about the Snowden leaks, their willingness to talk about the revelations in various in-person and online settings, and their perceptions of the views of those around them in a variety of online and off-line contexts.

These were the key findings of the research:
  • People were less willing to discuss the Snowden-NSA story in social media than they were in person.
  • Social media did not provide an alternative discussion platform for those who were not willing to discuss the Snowden-NSA story.
  • In both personal settings and online settings, people were more willing to share their views if they thought their audience agreed with them.
  • Previous ‘spiral of silence' findings as to people's willingness to speak up in various settings also apply to social media users.
  • Facebook and Twitter users were also less likely to share their opinions in many face-to-face settings.
The research confirms some of my observations over recent years about face to face conversation and the problems of creating forums for good online conversations that I spoke about in this recent talk on Smarter Online Conversations at the University of Brighton.

Keynote Talk by David Gurteen on Smarter Online Conversations at ECSM 2014

Intellectual Capital in Organizations

Leif Edvinsson has been one of the key proponents of the importance of intellectual capital reporting for as long as I can remember, so I am delighted to see this new book published: Intellectual Capital in Organizations. Non-Financial Reports and Accounts - edited by Patricia Ordońez de Pablos and Leif.

The book reviews the development of the field of intellectual capital reporting, including core concepts, latest developments, the main components of intellectual capital, how a statement is built, and key indicators of each component.

Gurteen Knowledge Tweets: February 2015

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

If you like the Tweets then subscribe to my Tweet stream.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

IntraTeam Event Copenhagen
24 - 26 Feb 2015, Copenhagen, Denmark
I am looking forward to speaking at this event on Conversational Leadership and running a Knowledge Cafe workshop.

Henley Forum 15th Annual Conference
25 - 26 Feb 2015, Henley on Thames, United Kingdom

10th International Police Best Practice Symposium
01 - 05 Mar 2015, Dubai, United Arab Emirates
I will be speaking on Conversational Leadership at this conference.

KM Middle East 2015
16 - 17 Mar 2015, Abu Dhabi, United Arab Emirates

CII National Knowledge Summit 2015
19 - 20 Mar 2015, Bangalore, India

3rd International Conference on Innovation and Entrepreneurship
19 - 20 Mar 2015, Durban, South Africa

Abu Dhabi Police First International Conference on Knowledge Management
April 2015, Abu Dhabi, United Arab Emirates

7th European Conference on Intellectual Capital
09 - 10 Apr 2015, Cartagena, Spain

KM Legal 2015
20 - 21 May 2015, London, United Kingdom

2015 Southern African Knowledge Management Summit
27 - 29 May 2015, Gauteng, South Africa

KM UK 2015
10 - 11 Jun 2015, London, United Kingdom

KM Singapore 2015
02 - 04 Sep 2015, Singapore City, Singapore

16th European Conference on Knowledge Management
03 - 04 Sep 2015, Udine, Italy

KM World 2015
02 - 05 Nov 2015, Washington DC, United States

12th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning
05 - 06 Nov 2015, Bangkok, Thailand

Subscribing and Unsubscribing

You may subscribe to this newsletter on my website. Or if you no longer wish to receive this newsletter or if you wish to modify your e-mail address or make other changes to your membership profile then please go to this page on my website.

The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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