Upside Down Management can help you turn this ideal into a reality. Taking a radical approach, this book challenges the traditional concept of "managers". By redefining them as coaches and emphasising the importance of developing staff, and particularly using Knowledge Management, your business will increase productivity, profitability and potentially. The authors have designed a revolutionary blueprint to start and sustain this innovative strategy. This comprises three key areas - the first, the importance of the individual's commitment to improvement; second, allowing everyone every opportunity to learn and develop at the fastest possible rate; third, the role of managers as developers, coaches and facilitators of the organisation's objectives.
What is Knowledge Management? - David Gurteen
Mini-clip interview for Gurteen Knowledge with David Gurteen. What is Knowledge Management? Shot at ECKM 2006 in Budapest in September 2006.
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Upside Down Management (Aug 1995 
) by John Lorriman, Ron Young, Paul Kalinaukas 
