Gurteen Knowledge Letter: Issue 229 - July 2019


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Gurteen Knowledge Letter: Issue 229 - July 2019


  1. Introduction to the July 2019 Knowledge Letter
  2. Leadership + Conversation = Conversational Leadership
  3. Thaler Pekar interviews me on Conversational Leadership
  4. Updates to my blook on Conversational Leadership July 2019
  5. Do you have the capacity to hold a good conversation?
  6. Please help support my work
  7. Promoting Knowledge Management activities through my website
  8. Gurteen Knowledge Tweets: July 2019
  9. Upcoming Knowledge Events
  10. Unsubscribe
  11. The Gurteen Knowledge Letter

Introduction to the July 2019 Knowledge Letter

I hope you are aware by now that the Conversational Leadership workshop which Nancy Dixon, John Hovell and I are running in September is coming up fast.

The early bird is still available but for not much longer.

Here is a recent blog post of Nancy's that talks about one of the most important issues on Conversational Leadership and that is of he need to learn to "Speak Up": A Skill Set That Makes Open and Honest Conversation Possible.

Do take a look at the workshop if you have not already, the three of us have been working hard to put the event together and we have a great 3 days planned for the participants.

Leadership + Conversation = Conversational Leadership

These two short videos get to the heart of Conversational Leadership.

Leadership is a practice not a position of authority by Ronald Heifetz

What is the work of leadership? by Patricia Shaw

In summary using Ron's and Patricia's words:

What is leadership?: "If we understand leadership as a practice, as an activity, then it becomes available to anybody, high or low, any place or position."

What is the work of leadership?: "Leadership is about convening conversations that might not otherwise happen."

Conversational Leadership: We are all leaders. We lead through the conversations we convene and in which we engage.

Thaler Pekar interviews me on Conversational Leadership

Thaler Pekar recently interviewed me about my work on Conversational Leadership. She summed it up like this:

"What do good leaders do in terms of influencing the world or people around them? They do it fundamentally through conversation. Hence this term Conversational Leadership."

You will find the interview here.

Updates to my blook on Conversational Leadership July 2019

I continue to develop my blook on Conversational Leadership by the day.

I have been slowly adding profiles of people who have influenced and continue to influence my work. The profiles include a short one or two line description of the person and a brief description of how I know them. They also include links to Linkedin profiles, blogs, websites etc., along with links to the posts in my blook where their work is referenced.

I have also included, where available, a recent video of the person speaking to give some deeper insight into their work and their personality.

Here are my most recent additions: These profiles are as much for own benefit as they are for my readers. The resource is exceptionally useful as it allows me to follow their work much more closely.

Do you have the capacity to hold a good conversation?

In preparing for our Conversational Leadership workshop, Nancy Dixon, John Hovell and I keep coming back to the question "What is real conversation?" or "What makes a good conversation?" and the more we converse about it - the richer the picture that emerges.

In two blog posts by Dave Pollard, he lists seven conversational capacities or skills that he considers prerequisites to a good conversation,including things like "the capacity to think critically" or "the capacity to be curious". Recall the frustration of trying to have a conversation with someone who could not argue critically or whose arguments had no coherence.

I've taken Dave's list and I am expanding on it here: conversational capacities.

It's an interesting list, what do you think is missing? Which is the most important capacity?

Please help support my work

I have been writing and publishing this Knowledge Letter every month for over 17 years and most of you have been receiving it for 5 years or more. My Knowledge Café also had its 16th birthday last September.

If you enjoy my work and find it valuable, please consider giving me a little support by donating $1 (or more) a month to Become a Patron or making small one off contribution.

I am not going to get rich on this but it will help cover some of my website hosting expenses.

I have 49 patrons so far. A big thanks to you all.

Promoting Knowledge Management activities through my website

I am always looking to help promote activities in the KM field. To this end you can:
In each case, the submission is held in a queue until I have checked it out and categorised it. This normally only takes a day or two. If the item is off-topic or I feel it is inappropriate for any other reason I reserve the right to delete it. The service is free.

Gurteen Knowledge Tweets: July 2019

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

  • Without conversation, work stops https://buff.ly/2lyhk3y #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe #ConversationalWisdom

  • Adaptive Leadership, What Is It Really? The adaptive leader is one who faces complex challenges for which there are no easy answers. https://buff.ly/2JwCngy #Leadership #ConversationalLeadership #AdaptiveLeadership #KM #KMers #KnowledgeManagement

  • "Conversations that Matter" by @DavePollard https://buff.ly/2Xt0W1K /love Dave's writing on conversation #KM #KMers #KnowledgeManagement #ConversationalLeadership #knowledgemanagement #ConversationalWisdom #Conversation

  • “AT&T's vision of the future, circa 1993” https://buff.ly/2Np1O7P /so much they got right

  • The Importance of Intonation in Conversation - italk Telecom https://buff.ly/2FRpOKH #ConversationalLeadership

  • How to Learn From Experience by @NancyMDixon https://buff.ly/2ld3IKY #KM, #KMers #knowledgemanagement #learning

  • The Untapped Opportunity: Rethinking Learning in the Work Environment | John Hagel https://buff.ly/2GAJ8MD

  • Is your team making bad decisions? The culprit is likely your conversations - Work Life by Atlassian https://buff.ly/2lyhk3y #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe #ConversationalWisdom

  • Be the last to speak. #conversationalleadership #conversationalwisdom https://buff.ly/2PJcjQU

If you like the Tweets then subscribe to my Tweet stream.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

20th European Conference on Knowledge Management
05 - 06 Sep 2019, lisbon, Portugal

14th European Conference on Innovation and Entrepreneurship
19 - 20 Sep 2019, Kalamata, Greece

Conversational Leadership Workshop
20 - 22 Sep 2019, Hartley Wintney, United Kingdom

Advancing your OD (Organisation Development) practice
24 - 25 Sep 2019, Henley on Thames, United Kingdom

European Conference on the Impact of Artificial Intelligence and Robotics
31 Oct - 01 Nov 2019, Oxford, United Kingdom

16th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning 5-6 December 2019, Sydney, Australia
05 - 06 Dec 2019, Sydney, Australia


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The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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