Gurteen Knowledge Letter: Issue 227 - May 2019


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Gurteen Knowledge Letter: Issue 227 - May 2019


  1. Introduction to the May 2019 Knowledge Letter
  2. Speak last
  3. Turn your death by PowerPoint talk into a conversational one.
  4. Conversation Day
  5. Accountability vs. responsibility
  6. KM Summit 2019, London
  7. Gurteen Knowledge Tweets: May 2019
  8. Upcoming Knowledge Events
  9. Please help support my work
  10. Unsubscribe
  11. The Gurteen Knowledge Letter

Introduction to the May 2019 Knowledge Letter

A few months back, I met up with Peter Osborn and Eddie Canfor-Dumas, the authors of a fascinating new book called the Talking Revolution: How creative conversation can change the world.

I was introduced to them by an old friend Adrian Hosford who used to work for BT and was the creator of such wonderful advertisements extolling the virtues of talking as in this BT ad with Stephen Hawking Speech has allowed human beings to work together to build the impossible made in 1994. You will find a few more of Adrian's "It's good to talk" ads starring the likes of Maureen Lipman and Bob Hoskins here.

More recently, Eddie and Peter have created an online forum The Talking Revolution for discussing the importance of conversation and the need for a "talking revolution". The forum is based on Mighty Networks - a rather neat platform for hosting online discussions. It can also be conveniently accessed through iOS and Android apps.

It's early days yet but I think the forum has the makings of a great platform for discussing what they call the The Talking Revolution and I call Conversational Leadership and nicely complements my own Conversational Leadership forum on LinkedIn.

Go take a look and sign-up if you wish.

Speak last

If you wish to genuinely know the opinions of others and what they are thinking then ask them and listen to them before you express your views.

Speak last.

I find Simon Sinek's presentation style on this topic a little too slick for my liking although his message is spot on.

"Speak last" is one of the habits of conversational leaders.

Turn your death by PowerPoint talk into a conversational one.

Most conferences are a series of PowerPoint talks interspersed by the occasional panel discussion.

The audience gets a little time to ask questions, and they get absolutely no time to reflect or interact with each other besides in the coffee breaks or over lunch.

Not allowing time for conversation is a missed opportunity for conference delegates to engage with the contents of the conference and learn from each other.

It is a missed chance for the delegates to become participants rather than an audience. It need not be this way

If you are a speaker, it so easy to turn a traditional talk into a conversational talk. Here's how.

Conversation Day

Conversation Day started in New York City in 2013 as a celebration of the joys and power of great conversation, sponsored by the non-profit volunteer organization Conversations New York (CNY), founded and directed by Ronald Gross, co-chair of the University Seminar on Innovation at Columbia University .

On Saturday, June 8, Ron will be hosting Conversation Day 2019 in New York.

Worldwide, the event is celebrated annually on the second Saturday in June in over 20 cities including New York, London, Paris, Beijing, Tokyo, Lagos, Bangalore, Kuala Lumpur, and Riyadh.

Unfortunately, I only have the details for the New York event. and the London event which I will be joining. I hope to see one or two of you there.

Accountability vs. responsibility

I love this description of the difference between accountability and responsibility by Seth Godin.
Accountability is done to you. It's done by the industrial system, by those that want to create blame.

Responsibility is done by you. It's voluntary. You can take as much of it as you want.

Credit: Seth Godin

It reminds my what I say about the difference in my blook on Conversational Leadership.
We can only choose to take responsibility for something. No one else can assign responsibility to us.

We take responsibility but are held accountable.

KM Summit 2019, London

It is still not too late to join the annual Ark Group KM Summit 2019 next week on 4 - 5 June, at the Cumberland Hotel in London.

I will be giving a talk on Conversational Leadership in the plenary towards the end of the second day. Here is a short video interview with me.

Gurteen Knowledge Tweets: May 2019

Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts.

  • We need far more "non-policy people" in the policymaking process - here's why https://buff.ly/2BxlONp #KM #KMers #ConversationalLeadership

  • “Sometimes a stranger—not a friend or a loved one—can significantly improve our day, providing comfort or helping to broaden our perspective” https://buff.ly/2Vu6gG3 #ConversationalLeadership

  • “Why Dialogue is at the heart of Knowledge Management” by @nickknoco https://buff.ly/2LIDWel #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe

  • Management by talking about by @nickknoco https://buff.ly/TdyYBz #KM #KMers #KnowledgeManagement #ConversationalLeadership #KnowledgeCafe /amazed not to see the Knowledge Café on this list of KM conversational processes.

  • How do you identify valuable #knowledge in your organisation? We know its one of our best resources but it can hard to know what is really valuable. The KIA Research 6 from #henleyforum helps us to fill this gap #knowledgesharing #KM #OD https://t.co/FhZjFSMYf5 https://t.co/DeMtSKcLr7

  • Be the last to speak. #conversationalleadership #conversationalwisdom https://buff.ly/2PJcjQU

  • Want to take part in Conversation Day on Saturday 8 June? Just sign up. https://t.co/O23qkSj6qK

If you like the Tweets then subscribe to my Tweet stream.

Upcoming Knowledge Events

Here are some of the major KM events taking place around the world in the coming months and ones in which I am actively involved. You will find a full list on my website where you can also subscribe to both regional e-mail alerts and RSS feeds which will keep you informed of new and upcoming events.

KM Summit 2019
04 - 05 Jun 2019, London, United Kingdom

Social Now 2019
06 Jun 2019 - 07 Jun 2017, Lisbon, Portugal

Chief Learning Officers & Influencers Forum, Spring
11 - 13 Jun 2019, Scottsdale, United States

6th European Conference on Social Media
13 - 14 Jun 2019, Brighton, United Kingdom

Advanced Course in Knowledge Management (KM)
17 Jun - 18 Jul 2019, Henley, United Kingdom

TAKE 2019
03 Jul - 05 Jan 2019, Vienna, Austria

20th European Conference on Knowledge Management
05 - 06 Sep 2019, lisbon, Portugal

14th European Conference on Innovation and Entrepreneurship
19 - 20 Sep 2019, Kalamata, Greece

Conversational Leadership Workshop
20 - 22 Sep 2019, Hartley Wintney, United Kingdom

Advancing your OD (Organisation Development) practice
24 - 25 Sep 2019, Henley on Thames, United Kingdom

European Conference on the Impact of Artificial Intelligence and Robotics
31 Oct - 01 Nov 2019, Oxford, United Kingdom

16th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning 5-6 December 2019, Sydney, Australia
05 - 06 Dec 2019, Sydney, Australia

Please help support my work

I have been writing and publishing this Knowledge Letter every month for over 17 years and most of you have been receiving it for 5 years or more. My Knowledge Café also had its 16th birthday last September.

If you enjoy my work and find it valuable, please consider giving me a little support by donating $1 (or more) a month to Become a Patron or making small one off contribution.

I am not going to get rich on this but it will help cover some of my website hosting expenses.

I have 48 patrons so far. A big thanks to you all.


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The Gurteen Knowledge Letter

The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. Archive copies are held on-line where you can register to receive the newsletter.

It is sponsored by the Henley Forum of the Henley Business School, Oxfordshire, England.

You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please contact me.

Gurteen Knowledge
Fleet, United Kingdom

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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