Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.
As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.
But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.
This video was taken at KM Egypt in September 2010 where I was invited to run a Knowledge Cafe.
It is probably one of the best videos that not only describes my Knowledge Cafes but where you also get to see it in action and hear some of the insights from the people taking part.
Note: the room and the tables are not the ideal setting for a Knowledge Cafe nor is the reporting back process but often the Cafe needs to be adapted to fit the room and the number of participants.
Media Information:
Quotations are extremely effective at capturing and concisely communicating thoughts and ideas. They can be inspirational but more importantly quotations can help us reveal and assess the assumptions, values and beliefs that underlie the ways in which we perceive the world.
I have compiled over 800 quotations and short excerpts on this website. It is an eclectic mix but most of them are inspirational or insightful in nature and relate to knowledge, learning or personal development in some form.
If you love quotations as much as I do then you may wish to register to have a quote e-mailed to you once a week or more frequently by clicking on the button below and completing the form.
Conversation is the single greatest learning tool in your organization -- more important than computers or sophisticated research.
As a society, we know the art of small talk; we can talk about how the Red Sox are doing or where we went on vacation.
But when we face contentious issues -- when there are feelings about rights, or when two worthwhile principles come in conflict with one another -- we have so many defense mechanisms that impede communications that we are absolutely terrible.
William O’Brien , Former CEO of the Hanover Insurance Company
If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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