To manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.
Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The “how-to”/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.
Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today’s thorny problems.
Accelerating New Product Development and Market and Segment Innovations
Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
Overcoming Information Overload (Focus on Social Media)
Smoothing Executive Transitions and Succession Planning
Smoothing Team Transitions
Spreading Insight across Geographies and Network Partners
Tapping into Sales Insights
Video: Sydney Harbour Knowledge Cafe
On 25th October 2007 I ran a Knowledge Cafe in Sydney. It was hosted by Annalie Killian of AMP on the 25th Floor of their building overlooking Sydney Harbour.
The Cafe was on the theme "What will be the impact of Social Tools within Organizations?" which I co-facilitated with Helen Paige who is regional director of the Gurteen Knowledge Community in Adelaide. About 70 people attended. It was a great evening.
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