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Sharing Hidden Know-How by Katrina Pugh

How Managers Solve Thorny Problems With the Knowledge Jam (2011)

 





Author

Katrina Pugh 

Publisher

Jossey-Bass

ISBN-10

0470876816

ISBN-13

9780470876817

First Published

2011

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ISBN 0470876816 

Categories

Knowledge Management

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Sharing Hidden Know-How by Katrina Pugh Book Description from Amazon:

To manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.

Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.

Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The “how-to”/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.

Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today’s thorny problems.

  • Accelerating New Product Development and Market and Segment Innovations
  • Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
  • Overcoming Information Overload (Focus on Social Media)
  • Smoothing Executive Transitions and Succession Planning
  • Smoothing Team Transitions
  • Spreading Insight across Geographies and Network Partners
  • Tapping into Sales Insights




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Book
  Sharing Hidden Know-How (2011) by Katrina Pugh 
How Managers Solve Thorny Problems With the Knowledge Jam

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
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Saturday 16 December 2017
01:39 AM GMT