Chris and Geoff's first book was Learning to Fly and I consider it one of the best books available on KM. This new book is of equal calibre.
We have been taught to look to "experts" for help and advice. And although we often do need guidance, we know more than we think. Given the complexity of our twenty-first century organizations it is dangerous to rely on external consultants who can never fully understand the richness of the context in which we work.
In this book, Chris and Geoff provide tools and techniques that allow us to tap into our innate capabilities and to do away with rather than automatically relying upon external consultants!
