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| The Gurteen Knowledge Website |
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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 26 - 5th August 2002 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. **** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 26, 5 AUGUST 2002) **** Over these last few months I have been advocating knowledge-logs to anyone who will listen but I am finding that many people are dismissing them before taking the time to stop and understand them. I did the same for 3 years and am still kicking myself for being so short-sighted. Knowledge-logs although a form of weblog are not a bunch of people blogging about their personal lives nor are they crippled discussion forums. Although similar to weblogs and discussion forums they are quite different - the difference being more in the psychology of the users than the technology and believe you me that is one HUGE difference. And actually the technology is quite different too. If you have not taken a look at them yet - I urge you to explore or if you have dismissed them look again. My k-log has developed into a good resource and is a good place to start. The Gurteen Knowldege-Log: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00141D06?open&p=0 Weblog Resources: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00143812?open&r=3&p=0 *************************** CONTENTS *************************** 1 - The Knowledge Café 2 - Combustible Conversations 3 - KM market sitting like a lump! 4 - The wisdom of age: or the dangers of corporate amnesia 5 - Call for Papers for 4th Asia Pacific KM Conference 6 - Klog-Community Update 7 - Knowledge Sharing 8 - 2002 Technology Innovators 9 - KM In Korea 10 - By 2005, 6.9 million people in the UK will be teleworkers 11 - Discussion Forums 12 - KM Asia 2002/2003 13 - Knowledge-Enabled Public Services 14 - What are the goals of a CMS? 15 - Gurteen Knowledge-Calendar ********************** THE KNOWLEDGE CAFÉ ********************** I am exploring the idea of arranging regular meetings in London for people who would like to get together to have 'interesting conversations' about knowledge management. My current proposal is to hold the meetings once a month - from 6:30 to 8:00. I have found an initial venue - a small business lounge in The Palace Strand Hotel only 5 minutes walk from Charring Cross station. The use of the room is free so long as we drink in the bar afterwards. It will comfortably sit about 12 people but could take 20 at a pinch. I have talked to a few people and several are interested. If you too are interested then please drop me an e-mail plus any comments you may have so I can gauge the level of interest. I will then let you know the date of the first meeting. ******************* COMBUSTIBLE CONVERSATIONS ******************* I love this metaphor: "marketing is starting and spreading combustible conversations" -- Doc Searles You might even say : "KM is starting and spreading combustible conversations" Doc Searls Weblog: http://doc.weblogs.com/ The ClueTrain Manifesto http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001EA1A?open&r=3&p=0 Metaphors: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000D782?open&r=3&p=0 **************** KM MARKET SITTING LIKE A LUMP! **************** Looks like the KM solutions vendors are having a tough time if this on-line article in e-ProMag about Lotus Discovery Server is anything to go by. This is how it starts: Lotus shipped the second generation of its Discovery Server this month, and although analysts said the knowledge management market is slow in taking off, Lotus has learned a lot since it released Discovery Server 1.0 more than a year ago, the company said. The knowledge management market has done little more than sit there like a lump, said Guy Creese, research director for Gartner. The problem is that it's difficult to demonstrate real return on investment, and many companies don't understand knowledge management. The term has been bandied about to describe so many things that many are confused. For the full article see : http://www.e-ProMag.com/article.cfm?ID=2422 Lotus Discovery Server: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000366F6?open&r=3&p=0 Lotus Knowledge Management: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000021B2?open&r=3&p=0 **** THE WISDOM OF AGE: OR THE DANGERS OF CORPORATE AMNESIA **** By Sheila Moorcroft, Business Futures Back in the distant past of the 1990s, I remember talking about the dangers of corporate anorexia and corporate amnesia during the enthusiastic levels of downsizing then underway. More recently, during the last couple of weeks in fact, with the precipitous falls on the world’s stockmarkets, analysts have been bemoaning the fact that companies and indeed traders no longer have people with experience of working through a bear market. Mean while, during a one day Financial Futures Workshop that I ran on behalf of the National Consumer Council involving 50 + senior executives from the financial services sector, one of the key findings was that in 10 years time more and more people would work longer and retire later: some by choice, but many out of necessity.1 In addition, research in America indicates that some senior executives are coming out of retirement, not so much in their own interests, but because their previous employers need the wisdom of age: experience. Corporate amnesia can be dangerous and may be more of a problem than we think. Corporate amnesia can mean that companies lack collective memories, their values and cultures can be damaged, the skills of working through different times are forgotten or devalued, the impetuousness of the latest fad or investment fashion is left unchallenged. In future, necessity may be the mother of invention, encouraging older workers to stay on and temper some of the excesses of our youth obsessed, MBA driven world. For those interested in the findings of the project, a report from the discussions will be available on the NCC website in the autumn. Sheila Moorcroft: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D95AE?open&r=3&p=0 ****** CALL FOR PAPERS FOR 4TH ASIA PACIFIC KM CONFERENCE ****** Location: Hong Kong. Deadline for submission of papers: 15th September 2002. 4th Asia Pacific KM Conference http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AE776?open&r=3&p=0 ********************* KLOG-COMMUNITY UPDATE ********************* The Gurteen Klog-Community now has about 16 active members and is slowly developing. You can see the list of member klogs in the blue panel on the right-hand side of my knowledge-log. Go take a look! And if you have a KM klog or are interested in starting one drop me an e-mail. Gurteen Knowledge-Log: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00141D06?open&p=0 *********************** KNOWLEDGE SHARING *********************** Knowing how much Bob Buckman is interested in 'knowledge sharing' - I recently sent him this quote from Peter Senge: "Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes." This was has reply: David, I had not seen this one before. It is absolutely right on the money. That is what it is all about. Here is the one that I have always used that was from our Associate, Alison Tucker on the night of us receiving the award from Arthur Andersen for sharing knowledge in the organization. "Communications is Human Nature; Knowledge Sharing is Human Nurture." Alison Tucker Bob Buckman: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D7E3E?open&r=3&p=0 Peter Senge: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00003296?open&r=3&p=0 ****************** 2002 TECHNOLOGY INNOVATORS ****************** Although a few months old - here is a short list of the top ten technology innovators - people who are building, evangelizing, and inventing the technologies that turn a company into a success - according to InforWorld InforWorld 2002 Technology Innovators: http://www.infoworld.com/features/feinnovators.html Innovation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00007212?open&r=3&p=0 ************************** KM IN KOREA ************************** I have more South Koreans subscribing to my knowledge-letter than either France or Germany. This surprised me until I came across this article in the Korea Herald. Korea is now at the forefront of adopting and embracing knowledge management in a bid to upgrade the country's competitiveness and position itself as an open, efficient business hub in Northeast Asia. Korea Herald article: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001F36A2?open&r=3&p=0 South Korea: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A74EA?open&r=3&p=0 *** BY 2005, 6.9 MILLION PEOPLE IN THE UK WILL BE TELEWORKERS *** Spotted in ComputerWeekly According to analyst IDC , 28.9 million professionals will work outside the office for at least one day a week by 2005. In the UK alone, 6.9 million people will be mobile or teleworkers by 2005. To my mind this is a stunningly high figure and a strong indicator on the adoption of 'flexible working' and just how much the workplace is changing. New Ways Of Working: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00023A1E?open&r=3&p=0 *********************** DISCUSSION FORUMS *********************** If you have not visited my discussion forums lately or simply did not know they existed - can I suggest you take a look . In particular, see if you cannot help out Julie Shearman in the Any Answers? forum who asks: "Has anyone got any useful examples of ways in which KM measures have been applied successfully. By measures I not only mean evidence that learning is increasing, solutions being shared and applied but also that productivity has increased?" Forums: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003AE02?open&p=0 *********************** KM ASIA 2002/2003 *********************** KM Asia 2002 was held in Singapore on 16 - 18 July. I gather from the organizers it was a great success with almost 2,000 visitors in total. If you wish to see a summary of the event and put next year's date in your diary then click below. And don't forget KM Europe 2002 is coming up soon in the UK in November. KM Asia 2003 http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000ADBC2?open&r=3&p=0 KM Europe 2002 http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E06F2?open&r=3&p=0 *************** KNOWLEDGE-ENABLED PUBLIC SERVICES *************** Unicom Seminars are planning an event entitled Knowledge-Enabled Public Services: Delivering effective e-government in London, 26- 27 November 2002. If you are interested in speaking then please contact them. Full details in link below. Knowledge-Enabled Public Services: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001FEC1A?open&r=3&p=0 ***************** WHAT ARE THE GOALS OF A CMS? ***************** James Robertson of Step Two Designs in Australia publishes some interesting articles on KM and related topics on his site. Take a look this recent article on content management systems: "Content management systems should be made to meet specific business goals. Without a clear vision of these goals, it is impossible to track the success of the project, or ensure that the benefits are maximized." http://www.steptwo.com.au/papers/kmc_goals/index.html He is runs a klog and is part of my klog-community: http://www.steptwo.com.au/columntwo/index.html Copyright 2002, David Gurteen, All rights reserved.
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