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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 24 - 6th June 2002 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. ***** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 24, 6 JUNE 2002) ***** I published the first issue of this newsletter on 30th May 2000 and distributed it to about 300 people. Now at the 24th issue and 2 years later I am distributing it to over 6,000 people globally. Talking to some of you - you love my knowledge-letter but have never actually visited my website. It is packed with KM related resources - over 1,500 pages in total - short profiles on almost 200 people; 300 or so quotations; short reviews on over 150 books with links to Amazon; stories; articles; events; over 500 links and more besides. Pages are heavily cross-linked and are categorized by theme (category) and by country and with the search facility - items of interest are easy to find. What might surprise you - is its scope - from Socrates to Einstein to Stephen Covey - it takes a very broad perspective on knowledge and knowledge management. Take a look! The Gurteen Knowledge-Website: http://www.gurteen.com *************************** CONTENTS *************************** 1 - What is the job of a Knowledge Worker? 2 - Talk on Creative Conversation 3 - Blogs and Knowledge Management 4 - Not by technology alone 5 - Finding your own voice 6 - Knowledge Management in Australia 7 - Harvard Business Publishing 8 - Henry David Thoreau 9 - Knowledge Management 2003 10 - The Starfish Story 11 - Gurteen Knowledge-Calendar ************ WHAT IS THE JOB OF A KNOWLEDGE WORKER? ************ So what's the job of a knowledge worker? Well here is one definition from Christopher Locke writing in The Cluetrain Manifesto. "Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations." The ClueTrain Manifesto: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001EA1A?open&r=3&p=0 Christopher Locke: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002972A?open&r=3&p=0 Conversation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BC542?open&r=3&p=0 ***************** TALK ON CREATIVE CONVERSATION ***************** Much is talked and written about Knowledge Management but one fundamental truth is overlooked time and time again: knowledge begins and ends with the individual, it is intrinsically personal. There are two fundamental issues we face as knowledge workers that limit our potential. The first roadblock is the primary problem of how to better collaborate, to better share our knowledge and to better learn from our experiences. The second concerns how we make wise decisions and take appropriate action - to do the "right thing well enough" rather then the "wrong thing perfectly". There are no single solutions to problems such as these but one element is too often missed and that is the role of conversation. This talk will explore the role of conversation in a knowledge driven organization and look at some of the mindsets and tools that can lead to 'real' conversation and the consequent business benefits. If you are in London, Tuesday 18th June 2002 then come along at 6:30 to the Coffemachine Lecture at the City University Business School (recently renamed the Cass Business School) in the Barbican to hear a talk that I am giving on the subject of 'Creative Conversation'. Coffeemachine talks are open to anyone and are free. Coffeemachine: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000194DE?open&r=3&p=0 Resources on Conversation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BC542?open&r=3&p=0 **************** BLOGS AND KNOWLEDGE MANAGEMENT **************** Interested in how Blogs might assist KM? Then take a look at these links. K-Logs (Knowledge Management Weblogs): http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0013D9CE?open&r=3&p=0 Life On The Internet: Could Blogging Assist KM?: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0013EA9A?open&r=3&p=0 Grassroots KM through Blogging: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0013D9BA?open&r=3&p=0 ******************** NOT BY TECHNOLOGY ALONE ******************** By Sheila Moorcroft, Business Futures This week I made a presentation at PREST’s Foresight Workshop on the Use of Social Foresight. Until now, national foresight programmes around the world have included only minimal societal information: the UK’s next round will however include social foresight concepts. I believe social foresight is essential. How technology is used, where it might fit into our lives, work, products, production and service provision, transport etc, which technologies we should invest in are, to my mind, all ultimately defined by the type of society in which we live and the priorities and values we wish to embed in our way of life and culture. So too for any company. The challenge is that while capturing and using demographic data is relatively easy, values and lifestyles, social challenges and issues, cultures and corporate values are much more amorphous: and they are the nuts and bolts of social foresight. They require systems thinking rather than straight line forecasts, they are often ill defined and open to widely varied interpretation unlike more clearly definable technologies. They are also critical to successful new product development. Futures research provides important ways to capture and integrate softer knowledge and insights. PREST(Policy Research in Engineering, Science & Technology): http://les.man.ac.uk/PREST PREST Foresight Workshop: http://les.man.ac.uk/PREST/Teaching/Short_Courses/Foresight.html Sheila Moorcroft: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D95AE?open&r=3&p=0 ******************** FINDING YOUR OWN VOICE ******************** When I first started my website and later this newsletter, I was a little hesitant to freely express myself - to speak in my 'own voice'. I had spent too long in the corporate world and felt that I had to write in 'corporatese" - rather formal; passive in voice; rigid; lacking in emotion and highly polished. As I wrote, I slowly started to write in a more personal open style almost without realizing it. I was just more at ease being myself and not pretending to be someone different. Then an old friend mailed me to tell me that he wanted to hear more of "David Gurteen" and less of the formal stuff - that it was my own personal experiences and opinions that made my newsletter interesting. That did it! I decided consciously - what I to some degree I had already adopted unconsciously - to be myself. To talk about things of personal interest to me. To talk in my voice. And most importantly not to feel uneasy about it. In short to be myself! Later I discovered the "The Cluetrain Manifesto" and found that David Weinberger said it all for me. I think we all need to find our own voice - just be ourselves and not try to be what we think is expected of us. We would get a lot more enjoyment out of what we do for starters and in turn be much more effective knowledge workers. Its also what blogging is all about. The ClueTrain Manifesto: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001EA1A?open&r=3&p=0 David Weinberger: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0014393E?open&r=3&p=0 Blogging: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00143812?open&r=3&p=0 *************** KNOWLEDGE MANAGEMENT IN AUSTRALIA *************** I have almost 200 readers in Australia and it is one of my fastest growing groups - mainly in the public sector - which I find fascinating. Well this item is just for you - The Ark Group have recently opened an office in Sydney and are running a number of interesting KM events - in particular David Snowden's Storytelling Masterclass in Sydney, Perth and Auckland. Also note the KM Asia 2002 conference and exhibition to be held in Singapore on 16 - 18th July. Ark Group: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00007F4A?open&r=3&p=0 Australia: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A6F92?open&r=3&p=0 KM Asia 2002 http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000ADBC2?open&r=3&p=0 ****************** HARVARD BUSINESS PUBLISHING ****************** Harvard Business Publishing have recently completely revamped their website and renamed it Harvard Business Online. Its choker-block full of management resources - with more than 8,000 titles for personal managerial development, teaching, or training, including case studies. You can view KM resources by clicking on Management which is listed under the General topic index (left hand column of the site). Knowledge Management is a sub-topic under Management. Take a look. Harvard Business School Publishing: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001389FE?open&r=3&p=0 Harvard Business Review: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0000219A?open&r=3&p=0 Harvard Business Review Archives: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000021BE?open&r=3&p=0 ********************** HENRY DAVID THOREAU ********************** There are many people who have influenced the world for the better - their influence often surviving long after their death. Henry David Thoreau's work on Civil Disobedience profoundly influenced Gandhi's nonviolent civil disobedience movement that won independence for India from the British in 1948 almost 100 years after Thoreau's death. His work also influenced Martin Luther King Jr's civil rights movement; the opposition to the Vietnam War in the United States and to recent demonstrations for civil rights in the former Soviet Union and China. I was recently informed of a new Thoreau website 'The Thoreau Reader" by Richard Lenat. It is packed with Thoreau resources and has a number of his essays online - including Civil Disobedience. Henry David Thoreau: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00004696?open&r=3&p=0 Civil Disobedience and Other Essays: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0005754A?open&r=3&p=0 Walden: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00025906?open&r=3&p=0 ******************* KNOWLEDGE MANAGEMENT 2003 ******************* Over 1,000 visitors including 125 conference delegates attended the recent KM 2003 held by Bizmedia in London. Speaker highlights were an impressive keynote speech from Dr Etienne Wenger, who discussed the cultivation of Communities of Practice; a lively debate deliberating the next phase of KM, led by Ron Young and Dave Snowden, and a challenging session from Patrick Lambe of Straits Knowledge focusing on 'ignorance management'. You can find a fuller report at the link below. Dates for your diary next year are 1 - 2nd April 2003. Knowledge Management 2003: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB02?open&r=3&p=0 Etienne Wenger http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0005B9DA?open&r=3&p=0 David Snowden http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00025886?open&r=3&p=0 ********************** THE STARFISH STORY ********************** Take a look at this short story with a message on my website and then click on my search link - you will come up with thousands of similar stories - people who have taken the basic story and reworded it - embellishing it - putting a slightly different spin on it. I suspect its now impossible to trace the roots of the original story.The web never ceases to amaze me. The Starfish Story: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AC252?open&r=3&p=0 Storytelling: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A490E?open&r=3&p=0 ****************** GURTEEN KNOWLEDGE-CALENDAR ****************** As ever, a lot of activity world-wide on the conference scene. Gurteen-Knowledge Calendar: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000033AE?open&p=0 Innovation Masterclass 10 Jun 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0008B39E?open&r=1&p=0 IBM Software Symposium 2002 10 - 14 Jun 2002, Vienna, Austria http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0014A346?open&r=1&p=0 Henley Knowledge Management Forum Annual Conference 11 - 12 Jun 2002, Henley, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0010A59E?open&r=1&p=0 KnowledgeBoard Online Workshop: The Coach Approach in KM with Carole Nicolaides 13 Jun 2002, http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001600E2?open&r=1&p=0 The 10th International Conference on Thinking 15 - 19 Jun 2002, Harrogate, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D89F6?open&r=1&p=0 Knowledge 2002 Summit 17 - 19 Jun 2002, Monte-Carlo, Monaco http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D89E6?open&r=1&p=0 Storytelling Masterclass 17 Jun 2002, Brussels, Belgium http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E35A2?open&r=1&p=0 Creative Conversation: Talk by David Gurteen (FREE) 18 Jun 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0012DCEE?open&r=1&p=0 Global KM eXchange 2002 25 - 27 Jun 2002, New York, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E0706?open&r=1&p=0 Establishing the Business Benefits of Intranet Content Management 26 - 28 Jun 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001483E6?open&r=1&p=0 KnowledgeBoard Online Workshop: KM Pitfalls and Challenges with David Skyrme 04 Jul 2002, http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0014E59A?open&r=1&p=0 KM Gov 11 - 12 Jul 2002, Washington DC, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197B6A?open&r=1&p=0 The 6th World Multiconference on Systemics,Cybernetics & Informatics 14 - 18 Jul 2002, Orlando FL, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D46E2?open&r=1&p=0 KM Asia 2002 16 - 18 Jul 2002, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000ADBC2?open&r=1&p=0 Powering the Intelligent Enterprise 23 - 25 Jul 2002, Johannesburg, South Africa http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001235AE?open&r=1&p=0 Knowledge Management Intranet Site Visits 25 - 26 Jul 2002, Melbourne, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001F58A?open&r=1&p=0 Taxonomies in Action 29 - 30 Jul 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197BE6?open&r=1&p=0 Storytelling Masterclass 2002 29 - 30 Jul 2002, Perth, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197DCA?open&r=1&p=0 Storytelling Masterclass 2002 01 - 02 Aug 2002, Auckland, New Zealand http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197E4E?open&r=1&p=0 Knowledge Management Intranet Site Visits 06 - 07 Aug 2002, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00014FEA?open&r=1&p=0 Knowledge Management 2002 Conference 07 - 09 Aug 2002, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D405A?open&r=1&p=0 Storytelling Masterclass 2002 26 - 27 Aug 2002, Sydney, Australia http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00197E52?open&r=1&p=0 KM Summer School 02 - 06 Sep 2002, Sophia Antipolis, France http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001329EA?open&r=1&p=0 Knowledge Management & EIP Forum 10 Sep 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00015412?open&r=1&p=0 Benchmarking and Developing your Intranet 10 - 11 Sep 2002, Brussels, Belgium http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001D256?open&r=1&p=0 Knowledge-Based Intelligent Information & Engineering Systems 16 - 18 Sep 2002, Crema, Italy http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0012D586?open&r=1&p=0 Storytelling Masterclass 19 Sep 2002, London, London http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017C9B2?open&r=1&p=0 9th Annual Competitive Intelligence Executive Summit, East 22 - 26 Sep 2002, Orlando FL, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017D91A?open&r=1&p=0 The 3rd European Conference on Knowledge Management ECKM 2002 24 - 25 Sep 2002, Dublin, Ireland http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000CB6D2?open&r=1&p=0 Implementing the Balanced Scorecard 24 - 25 Sep 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003BE6A?open&r=1&p=0 Storycon 26 - 29 Sep 2002, Palm Springs CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017E3AE?open&r=1&p=0 The World Open Learning Conference & Exhibition (wolce 2002) 02 - 03 Oct 2002, Birmingham, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEBBA?open&r=1&p=0 World Knowledge Forum 2002 16 - 18 Oct 2002, Seoul, South Korea http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000DEF5E?open&r=1&p=0 The Strategic Intelligence Gathering of Great Minds 21 - 23 Oct 2002, Amsterdam, Netherlands http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00104646?open&r=1&p=0 Professor Michael Porter on Competitive Strategy 24 Oct 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00107C96?open&r=1&p=0 KnowledgeBoard Online Workshop: The role of conversation in KM with David Gurteen 24 Oct 2002, http://www.gurteen.com/gurteen/gurteen.nsf/ID/X001600E6?open&r=1&p=0 KMWorld 2002 29 - 31 Oct 2002, Santa Clara CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000D887A?open&r=1&p=0 European Conference on e-Learning 04 - 05 Nov 2002, Uxbridge, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017B0DE?open&r=1&p=0 KM Europe 2002 13 - 15 Nov 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000E06F2?open&r=1&p=0 David Norton on the Balanced Scorecard 13 Nov 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00107CF6?open&r=1&p=0 Storytelling Masterclass 18 Nov 2002, Amsterdam, Netherlands http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017C9B6?open&r=1&p=0 Fourth International Conference on Practical Aspects of Knowledge Management 02 - 03 Dec 2002, Vienna, Austria http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0012D582?open&r=1&p=0 Steering Your Business in an Uncertain Economy Using Competitive Intelligence 09 - 13 Mar 2003, West Coast, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0017D91E?open&r=1&p=0 Knowledge Management 2003 01 - 02 Apr 2003, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB02?open&r=1&p=0 ****************** SUBSCRIBING & UNSUBSCRIBING ****************** If you wish to subscribe to this newsletter, please click the link below and follow the instructions: http://www.gurteen.com/gurteen/gurteen.nsf/(Views)/WebNewsList?open or you can e-mail your request to subscribe or unsubscribe to mailto:knowledge-letter@gurteen.com ***************** THE GURTEEN KNOWLEDGE-LETTER ***************** The Gurteen Knowledge-Letter is a free monthly e-mail based knowledge management newsletter for Knowledge Workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. It is produced in association with the Knowledge Management Forum of Henley Management College, Oxfordshire, England (http://www.henleymc.ac.uk/kmforum) You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and the following copyright notice is included intact: "Copyright 2002, David Gurteen, All rights reserved." David Gurteen Gurteen Associates Fleet, United Kingdom Copyright 2002, David Gurteen, All rights reserved.
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