***** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 21, 4 MARCH 2002) *****
I often get asked if I think KM is a fad or if it is dying. But the more I
get involved in the KM world - the more I am absolutely convinced that it
is quietly thriving.
Take a look at the KM events going on around the globe or browse my
visitor book - there is a huge interest and enthusiasm for KM.
And at conferences and forums like the Henley Management Forum where
people get into deep discussion about KM - it is clear that they feel
passionate about it and see it as essential for improving the way that
they work and do business.
The name may change and its nature my evolve but it is not going away. It
is too important. In my opinion - "Reports of its Death are Premature!"
*************************** CONTENTS ***************************
1 - Future Proofing
2 - See Theodore Zeldin on March 22nd in London
3 - The Pope on Knowledge Management
4 - KM: Evolution or Revolution?
5 - Corporate Longitude by Leif Edvinsson
6 - Finding a New Tune
7 - Enterprise Learning & Knowledge Exchange
8 - The Knowledge Management Impulse
9 - Msc In Knowledge Management
10 - Gurteen Knowledge-Calendar
************************ FUTURE PROOFING ************************
I have been given a copy of a new book - "Future Proofing" by David
Birchall and George Tovstiga. Sheila Moorcroft will review it in next
month's knowledge-letter. But in the meantime I thought I would say a few
words about it.
It looks a great little book and covers the key aspects of 'future
proofing', from identifying alternative scenarios and tracking technology
change to developing a blueprint for action and communicating it within an
It also includes a glossary of concepts and a resources guide and has
examples and case studies from leading businesses such as ABB, Buckman
Labs and Shell.
Here is a short quote from the book on change that I particularly liked:
"Change may be triggered by numerous external influences such as ever
deceasing technology cycles, demographics and globalization but change
ultimately begins in the mind. It starts with new ways of thinking about
the future that are later translated into and shaped by new ways of
********** SEE THEODORE ZELDIN ON MARCH 22ND IN LONDON **********
"I am looking at the nature of work. I visit the workplace and meet young
people who tell me that they are dissatisfied with the traditional world
Dr Zeldin defines work very broadly to mean what most people do, one way
or another, for most of their waking hours. Many people tell him they feel
they are wasting their lives in their work, enslaved to it in some cases.
"Clearly one cannot just continue according to the patterns of the past.
One has got to reinvent work. And I am interested in having a vision of
what is possible."
You still have an opportunity to see Theodore Zeldin on March 22nd at the
Joy of Work seminar in London.
Last remaining seats are £195 + VAT. For more information call Ashby
McAllister Conferences on 020 7928 8183
The Joy of Work:
*************** THE POPE ON KNOWLEDGE MANAGEMENT ***************
Pope John Paul might be the last person you would expect to talk about KM
but take a look at something he said recently.
"Human beings have a vital need for time and inner quiet to ponder and
examine life and its mysteries - understanding and wisdom are the fruit of
a contemplative eye upon the world, and do not come from a mere
accumulation of facts, no matter how interesting."
He also said this about the Internet:
"The Internet offers extensive knowledge, but it does not teach values and
when values are disregarded, our very humanity is demeaned."
For a full report see Wired Magazine:
***************** KM: EVOLUTION OR REVOLUTION? *****************
If you have seen David Snowden of IBM speak - you will know that he is an
exciting speaker and one who regularly takes issue with conventional KM
Well you have a chance to see him at this year's Bizmedia KM 2002
conference in London on 16th - 17th April.The conference focuses on the
topic 'The new Knowledge era - making knowledge work' and features a
debate between David and Ron Young of Knowledge Associates.
They will explore whether the next phase of knowledge management will come
from a revolutionary re-birth of complex knowledge, or from a more gentle
evolution to traditional 'simple wisdom'. Now this sounds fun :-)
To find out more about the Knowledge Management exhibition and conference,
click on the link below. If you add 'DG Offer' to your name when booking
for the conference, you will receive a discount of GBP50.00.
Knowledge Management 2002, 16th -17th April:
************* CORPORATE LONGITUDE BY LEIF EDVINSSON *************
Leif Edvinsson - the 'grand-daddy' of Intellectual Capital has just
published a new book in Sweden called "Corporate Longitude: Navigating the
The book will shortly be available in English but take a look at the
book's website (see link below) where you can register to receive more
Leif has a wonderful ability to provoke people into questioning
conventional thinking. He believes that it is only through new
perspectives that we can gain new insights. And it is only through new
perspectives that we will be able to chart the uncertain waters of our
I'm looking forward to reading this book.
********************** FINDING A NEW TUNE **********************
by Sheila Moorcroft, Business Futures.
In the wake of Enron and other accounting scandals, shareholders,
customers and suppliers are becoming wary. Conventional ways of assessing
companies are not delivering the trust and reliability they need.
Organizations will need to develop new forms of content, connection and
verification to present their case to stakeholders in a credible manner in
future. Greater openness and inter-change, more diverse indicators of
value and success, greater clarity of values and their implementation -
these will be the focus. And it will be ‘out there’ for all to see and
Knowledge management, with its implied emphasis on systems and corporate
control, will need to find a different voice, be ready to jam as well as
orchestrate and let the audience participate.
*********** ENTERPRISE LEARNING & KNOWLEDGE EXCHANGE ***********
If you are looking to attend a KM conference in a hurry then take a look
at The Delphi Group Enterprise Learning and Knowledge Exchange Summit that
is held on March 13-15 at the Marriott Rancho Las Palmas in Palm Springs,
The event brings together a community of knowledge professionals
(including Hubert St-Onge and David Snowden) to tackle the cultural and
operational issues around facilitating innovation, creating a knowledge
sharing culture, and generating a real return on knowledge and learning
It looks set to be a very interactive three days with a number of
workshops, open dialogues, networking receptions, bird-of-a-feather
gatherings, and other opportunities for conversation and debates.
Delphi is offering my Knowledge-Letter readers a 50% discount to the event
- that's an $800 saving! Simply enter the priority code EL22KL on the Web
or call Delphi toll-free at (800) 575-3367 and mention the code. For more
information see below:
Enterprise Learning and Knowledge Exchange Summit:
The Delphi Group:
*************** THE KNOWLEDGE MANAGEMENT IMPULSE ***************
This month's quotation is from David Weinberger in the book - "The
ClueTrain Manifesto" and plays to my theme about the importance of
'understanding' in KM.
"Knowledge management has become a hot topic precisely because we silently
recognize that our information isn't yielding understanding. But
information is unsatisfying because it's managed; to make it manageable,
we strip out context and voice. So, if we identify something called
knowledge and then insist on managing it, we'll repeat the problem that
gave rise to our desire for knowledge.
Conclusion? If you want to get past information, you have to give up all
hope of managing your - and others' - understanding of the world. Also,
you can't do it yourself: all understanding is social by definition."
On The Knowledge Management Impulse:
The ClueTrain Manifesto:
****************** MSC IN KNOWLEDGE MANAGEMENT ******************
I occasionally get asked about University degrees in KM. One I came across
recently is run by the Business School at the University of Central
England in Birmingham.
It is a part-time Msc course scheduled to start in April 2002 and offers
people who are already qualified in management to Post Graduate Diploma
level an opportunity to top-up their qualification by working on a live
knowledge project. See:
****************** GURTEEN KNOWLEDGE-CALENDAR ******************
Here iare almost 50 KM related events scheduled in the coming year. I do
not have any events listed for South Asia (e.g. India) and South America -
if you know of any please let me know.
* Europe: Over 12 events in March alone.
* East Asia: Knowledge Management & Organizational Learning in Shanghai
towards the end of March.
* South-East Asia: Knowledge Strategies 2002 in Singapore & Knowledge as
an Engine for Growth in Kuala Lumpur in April
* Pacific: Knowledge Management 2002 conference in Sydney in April.
* North America: Enterprise Learning & Knowledge Exchange Summit in Palm
Springs in mid March.
Online Learning 2002 Europe
04 - 07 Mar 2002, London, United Kingdom
European Business Information Conference
06 - 08 Mar 2002, Madrid, Spain
Knowledge Technologies Conference 2002
11 - 13 Mar 2002, Seattle, United States
Divisions and Bridges
13 - 15 Mar 2002, Warwickshire, United Kingdom
Gary Hamel on Leading Innovation in Turbulent Times
13 Mar 2002, London, United Kingdom
Dave Ulrich On Masterminding HR Practice
13 Mar 2002, London, United Kingdom
Enterprise Learning and Knowledge Exchange Summit
13 - 15 Mar 2002, Palm Springs CA, United States
Viral Knowledge through Social Networking (FREE)
19 Mar 2002, London, United Kingdom
20 Mar 2002, London, United Kingdom
The Joy of Work (March 2002)
22 Mar 2002, London, United Kingdom
Knowledge Management & Organizational Learning
25 - 26 Mar 2002, Shanghai, China
29 Mar 2002, San Francisco CA, United States
Knowledge Strategies 2002
01 Apr 2002, Singapore
Knowledge Management 2002 Conference
02 - 04 Apr 2002, Sydney, Australia
Organizational Knowledge, Learning & Capabilities
05 - 06 Apr 2002, Athens, Greece
Knowledge Management for the Public Sector
09 - 10 Apr 2002, London, United Kingdom
Knowledge Management 2002
16 - 17 Apr 2002, London, United Kingdom
2002 Knowledge Management Conference
16 - 17 Apr 2002, Toronto Ontario, Canada
Henley Knowledge Management Forum Meeting
18 Apr 2002, Henley, United Kingdom
22 - 25 Apr 2002, Washington DC, United States
Information, Knowledge and Society
22 - 26 Apr 2002, Havana, Cuba
Knowledge Management: Methods & Systems
22 - 24 Apr 2002, Las Vegas, United States
23 - 24 Apr 2002, Manchester, United Kingdom
Knowledge as an Engine for Growth
29 - 30 Apr 2002, Kuala Lumpur, Malaysia.
Lecture by Sheila Moorcroft of Business Futures (FREE)
30 Apr 2002, London, United Kingdom
Exploiting Information & Knowledge In Defence Symposium
30 Apr - 02 May 2002, Shrivenham, United Kingdom
APQC Knowledge Management Conference
02 - 03 May 2002, Arlington VA, United States
Mobilising Knowledge for Business Performance
08 May 2002, London, United Kingdom
Competitive Intelligence: At a crossroad between Tactics & Strategy
13 - 15 May 2002, Cape Cod, United States
14 - 16 May 2002, New York, United States
Knowledge Management in Electronic Government (KMGov2002)
23 May - 24 Mar 2002, Copenhagen, Denmark
28 - 29 May 2002, London, United Kingdom
Henley Knowledge Management Forum Annual Conference
11 - 12 Jun 2002, Henley, United Kingdom
The 10th International Conference on Thinking
15 - 19 Jun 2002, Harrogate, United Kingdom
Knowledge 2002 Summit
17 - 19 Jun 2002, Monte-Carlo, Monaco
17 Jun 2002, Brussels, Belgium
Global KM eXchange 2002
25 - 27 Jun 2002, New York, United States
The 6th World Multiconference on Systemics,Cybernetics and Informatics
14 - 18 Jul 2002, Orlando FL, United States
KM Asia 2002
16 - 18 Jul 2002, Singapore
Powering the Intelligent Enterprise
23 - 25 Jul 2002, Johannesburg, South Africa
The 3rd European Conference on Knowledge Management ECKM 2002
24 - 25 Sep 2002, Dublin, Ireland
The World Open Learning Conference and Exhibition (wolce 2001)
02 - 03 Oct 2002, Birmingham, United Kingdom
World Knowledge Forum 2002
16 - 18 Oct 2002, Seoul, South Korea
The strategic intelligence gathering of great minds...
21 - 23 Oct 2002, Amsterdam, Netherlands
Professor Michael Porter on Competitive Strategy
24 Oct 2002, London, United Kingdom
29 - 31 Oct 2002, Santa Clara CA, United States
KM Europe 2002
01 Nov 2002, Netherlands
David Norton on the Balanced Scorecard
13 Nov 2002, London, United Kingdom
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***************** THE GURTEEN KNOWLEDGE-LETTER *****************
The Gurteen Knowledge-Letter is a free monthly e-mail based knowledge
management newsletter for Knowledge Workers. Its purpose is to help you
better manage your knowledge and to stimulate thought and interest in such
subjects as Knowledge Management, Learning, Creativity and the effective
use of Internet technology. It is produced in association with the
Knowledge Management Forum of Henley Management College, Oxfordshire,
You may copy, reprint or forward all or part of this newsletter to
friends, colleagues or customers, so long as any use is not for resale or
profit and the following copyright notice is included intact: "Copyright
2002, David Gurteen, All rights reserved."
Fleet, United Kingdom
Copyright 2002, David Gurteen, All rights reserved.