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Knowledge-Letter
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Gurteen Knowledge-Letter: Issue 18 - 3rd December 2001 |
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The Gurteen Knowledge Letter is a monthly newsletter that is distributed to members of the Gurteen Knowledge Community. You may receive the Knowledge Letter by joining the community. Membership is totally free. You may read back-copies here. *** THE GURTEEN KNOWLEDGE-LETTER (ISSUE 18, 3 DECEMBER 2001) *** Welcome to the 18th Gurteen Knowledge-Letter. I've been writing this newsletter for 18 months - since the first issue on 18th May 2000. When I started, I wondered if I would get tired and find the monthly production a chore. But I haven't - I still very much enjoy the work and hope to continue for a long time yet. I receive a great deal of feedback from people saying how much they enjoy the newsletter - this always helps to keep me going - but more than anything else I write the newsletter for myself. For me - it is a 'personal knowledge management tool'. It means that my attention is a little sharper as I look out for material each month. I also find the k-letter itself a wonderful medium for capturing my thoughts and ideas - making some of my tacit knowledge more explicit or simply sharing with you some of the things that I find of value. I now have over 5,000 readers and hope to double the number to 10,000 in the coming year. If you have friends or colleagues whom you think would enjoy the newsletter could I ask you to forward it to them to help me reach that target! Knowledge Letter Archive: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001190E?open&count=999&p=0 *************************** CONTENTS *************************** 1 - Story Telling & Stephen Denning 2 - Gluetrain.com 3 - Only Superman or Wonder-woman need Apply? 4 - The 2nd European Most Admired Knowledge Enterprises 5 - Quotation: Life is Difficult 6 - KM Principles: Involve People 7 - Managing Page Deletions on a Website 8 - George Harrison & the Purpose of Life 9 - On Humor and Creativity 10 - KM Events 11 - How to Link to the Gurteen Website **************** STORY TELLING & STEPHEN DENNING **************** If you have yet to understand the role of storytelling in KM then there are a couple of opportunities coming up in the new year in the UK to see Stephen Denning. On the 23rd January he is giving a lecture at the RSA (Royal Society for the Arts) in central London. On the following day he out at Henley Management College in Oxfordshire giving a one day seminar jointly run by Bizmedia and Henley on "Harnessing the force of storytelling in the knowledge organization." I've seen him speak a couple of times now and he is well worth seeing. Harnessing the Force of Storytelling in the Knowledge Organisation: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AA09E?open&r=3&p=0 Storytelling: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A490E?open&r=3&p=0 Royal Society of Arts: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000127D6?open&r=3&p=0 ************************* GLUETRAIN.COM ************************* So you enjoyed the book "The Cluetrain Manifesto" and the Cluetrain website. But have you visited gluetrain.com? If you are in the mind for a humorous interlude - go take a look. Cluetrain/Gluetrain site: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00011BA2?open&r=3&p=0 Cluetrain Manifesto book: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001EA1A?open&r=3&p=0 Story: Markets are Conversations: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B17C2?open&r=3&p=0 *********** ONLY SUPERMAN OR WONDER-WOMAN NEED APPLY? *********** by Sheila Moorcroft, Business Futures. Being a Chief Executive (CEO) of a major company has never been more difficult: soon it may be an impossible task for one person. The range of tasks and pressures not to mention the necessary skills and knowledge needed to handle them grows almost daily. Finding the right person seems to be more problematic with people leaving after shorter tenure or positions staying unfilled longer. In Sweden, the average age of CEOs is rising steadily indicating that finding younger people willing to take on these top jobs may be growing more difficult. In the UK, the number of FTSE 100 companies with women in the boardroom, let alone in the top job has fallen for the third year running. It would appear to be time for a re-think. Peter Drucker, in the Economist magazine recently, argued that the demands of the top job would almost certainly be handled by a small team in future. But it may not simply be the job itself that is the problem. Work life balance is seen as a prime issue behind the lack of young applicants in Sweden. In an era or dual income families, work life balance and sharing family responsibilities has become the norm. Selling your soul to the corporation becomes even less of an option. The question in the longer term may be how much damage will be done to economies and companies alike by the unwillingness of many talented people to go for top jobs before organizations genuinely change their ways. Business Futures: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002DB9A?open&r=3&p=0 Futures: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B1F5E?open&r=3&p=0 Soloing: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001131E?open&r=3&p=0 ****** THE 2ND EUROPEAN MOST ADMIRED KNOWLEDGE ENTERPRISES ****** The winners of the 2nd European Most Admired Knowledge Enterprises (MAKE) study, conducted by Teleos in association with The KNOW Network are: 1. British Petroleum (United Kingdom) 2. Skandia (Sweden) 3. Royal Dutch/Shell (Netherlands/UK) 4. Nokia (Finland) 5. Siemens (Germany) Take a look at the KNOW Network website to learn more: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BE3C2?open&r=3&p=0 ***************** QUOTATION: LIFE IS DIFFICULT ***************** "Life is difficult. This is a great truth, one of the greatest truths. It is a great truth because once we truly see this truth, we transcend it. Once we truly know that life is difficult - once we truly understand and accept it - then life is no longer difficult. Because once it is accepted, the fact that life is difficult no longer matters." These thought-provoking words open "The Road Less Travelled" written almost 25 years ago by M. Scott Peck - then an unknown psychiatrist. It has gone on to become the second best-selling nonfiction book of all time after The Bible. It is one of my favorite quotations and the most popular on my website. Expecting life to be easy is a paradigm. We expect life to be easy without ever really questioning the belief. Our behaviors are based on the premise that life should be easy. If we stop and think about it we know its not and strangely life becomes easier. Alan Watts in his book the "Wisdom of Insecurity" says much the same thing. Our quest for security is a hopeless one. Once we accept that life in insecure, it becomes easier. Funny old world! My favorite quotations: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000147FA?open&count=999&p=0 Life is Difficult: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000586A6?open&r=3&p=0 The Wisdom of Insecurity: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00014F6A?open&r=3&p=0 ***************** KM PRINCIPLES: INVOLVE PEOPLE ***************** It seems to me that there are a small number of principles that underlie KM. Each month I am proposing one in this newsletter. I will also publish it in my KM Forum - so if you want to take issue with it - or propose to tweak it you may! Here is a second principle. "Involve People." -if you want a KM project to be successful - you need to involve people. I was at a KM conference recently where a member of the audience explained to one of the speakers that her organization had implemented an IT-based KM system that no one was using. She wanted to know how people might be made to use it. Now in the old command and control days of business, managers could make workers do as they wished. Manual work and clerical work are visible - you can monitor people's activity relatively easily. But knowledge or mind work - is far more difficult. If a KM system only supports people in their work - if they can chose not to use it and still get results - then no one can really "make" them use the new system. People need to be involved and participate in the design and development of such systems from the beginning. They need "ownership". Then there is no problem of "making" anyone do anything - they do it because they choose to! Forums: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003AE02?open&count=999&p=0 Knowledge Management: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00006DBA?open&r=3&p=0 ************* MANAGING PAGE DELETIONS ON A WEBSITE ************* My website is getting to an age now (2 1/2 yrs) where I'm starting to want to delete a lot of old material. But this presents a problem. The pages of my site and indexed by a number of search engines - which means if I delete a page and someone clicks through to that page from a search engine - they will get a rather ugly error message. So what is my solution? Well, I am "soft deleting" the pages. This means that I mark the page as "soft deleted" and remove all links to it from other parts of my website. Now when someone clicks through from a search engine they still get to view the page but a pop up box tells them that the page is scheduled for deletion. More importantly - when a search engine next crawls my site - it will find no reference to the soft deleted pages and thus no longer index them. If I then physically delete the pages after 6 months or so - it is unlikely that any search engine will still be pointing to them. I'm afraid though that I can't do a lot for people who have bookmarked pages - though my error page is a little more friendly than most. See 404 Research Lab for handling page errors: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00024602?open&r=3&p=0 How the Gurteen Website is built: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000049D2?open&r=3&p=0 Search Engines: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00007CCE?open&r=3&p=0 ************* GEORGE HARRISON & THE PURPOSE OF LIFE ************* I was saddened by the passing away of George Harrison but loved a short video clip on TV from an old interview with him. This is what he had to say on "life": "The purpose of life is to answer the following questions: Who am I? Why am I here? and Where am I going? For a few more thoughts on the purpose of life see the following quotes: On the Meaning of Life by Viktor Frankl: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X00058FB2?open&r=3&p=0 An Unexamined Life by Socrates: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003F2BA?open&r=3&p=0 On Life and Speed by Gandhi: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0002D32E?open&r=3&p=0 ************************** ON HUMOR AND CREATVITY************************* We all love humor. In the words of the opening chapter of Edward de Bono's book "I am Right you are Wrong" - "Humour is by far the most significant behaviour of the human mind". The great thing about humor other than amusing us - is that it removes stress and emotional embarrassment. It increases our motivation and encourages our creativity. With both creativity and humor, we experience a paradigm shift when we suddenly see things in a new or different way. A number of the quotations on my website are humorous ones from Oscar Wilde to Winston Churchill to Groucho Marx - take a look. Humorous pages on my site: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0001EB86?open&r=3&p=0 Edward de Bono: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003715A?open&r=3&p=0 I am Right You are Wrong by Edward de Bono http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0005C40E?open&r=3&p=0 *************************** KM EVENTS *************************** Here is a short list of some of the more interesting KM related events coming up in the next 6 months or so. In the UK take a look at the FREE regular CoffeeMachine lecture. On December 11th. Professor Clive Holtham of the City University Business School is giving talk on "Slow Company". And on the following day TFPL are running a one day seminar on Knowledge Management: Lessons from Leaders at which I am one of the speakers. In Asia we have Corporate Portals 2002 coming up in Singapore in January. And in the US - BrainTrust 2002 next February looks like a good event. Full list of KM related events http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000033AE?open&count=999&p=0 The Power Of Story 03 - 05 Dec 2001, Missenden - Buckinghamshire, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0008E7DE?open&r=1&p=0 Managing KM Projects 10 - 11 Dec 2001, Arlington, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A876A?open&r=1&p=0 Slow Company. A talk by Professor Clive Holtham of the City University Business School (FREE) 11 Dec 2001, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AA772?open&r=1&p=0 Knowledge Management: Lessons from Leaders 12 Dec 2001, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A5BC2?open&r=1&p=0 Corporate Portals Asia 2002 10 - 11 Jan 2002, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0008E8B2?open&r=1&p=0 How Storytelling Ignites Action In Knowledge-Era Organizations 23 Jan 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BC3DA?open&r=1&p=0 Harnessing the force of storytelling in the knowledge organisation 24 Jan 2002, Henley, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AA09E?open&r=1&p=0 Lotusphere 2002 27 - 31 Jan 2002, Orlando FL, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0003CB0A?open&r=1&p=0 Corporate Portals Europe 28 - 31 Jan 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X0008BCD6?open&r=1&p=0 Braintrust 2002 - The Fourth Annual Knowledge Management World Summit 10 - 13 Feb 2002, San Francisco CA, United States http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B69EA?open&r=1&p=0 Online Learning 2002 Europe 04 - 07 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB16?open&r=1&p=0 European Business Information Conference 06 - 08 Mar 2002, Madrid, Spain http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A3582?open&r=1&p=0 Divisions and Bridges 13 - 15 Mar 2002, Warwickshire, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A05AE?open&r=1&p=0 The Joy of Work (March 2002) 22 Mar 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000B98B2?open&r=1&p=0 Knowledge Strategies 2002 01 Apr 2002, Singapore http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000A3C6A?open&r=1&p=0 Knowledge Management 2002 16 - 17 Apr 2002, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000BEB02?open&r=1&p=0 ************** HOW TO LINK TO THE GURTEEN WEBSITE ************** If any of you web-masters or web-mistresses out there would like to link to my website - I've recently created a page on my site to help you in the task. If you would like to request that I set up a reciprocal link then just drop my an e-mail. To link to my website see: http://www.gurteen.com/gurteen/gurteen.nsf/ID/X000AEDA2/
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