The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.
Credit: Dave Snowden - Cognitive Edge
Why do I like this? It starts with the purpose; the business outcome that you wish to achieve. And then follows through with the "how". To my mind, all definitions of activity should take this format. So if I ask "What is your KM project about?" The reply should not take the form "We are implementing COPs" but "Our aim is to improve innovation in R&D through the use of COPs". Start with the specific purpose and then the how.That way you don't get to take your mind off what you are really aiming to achieve! Its the "outcome" that is important not the "how". KM is a how not an outcome! That's why I always say "You don't do KM!".
And another reason, I like it? Well in my Knowledge Cafe Masterclasses I say this (influenced and adapted from the words of David Weinberger in the Cluetrain Manifesto):
KM should not be about "knowing more" - it should be about "understanding better". Better understanding leads to improved decisions and innovation. How do we understand better; how do we make sense of the world? Through conversation!
