Success of knowledge business and organizations depends on the fulfillment of customer needs and expectations which are embodied in the services designed and delivered. The intangible part of the service cycle increasingly presides over the tangible part. Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed. What are these intangibles and, unlike a physical product, how can they be prototyped and experienced? What new knowledge is needed to produce them? Apart from the keynote addresses, there will also round table discussions involving corporate practitioners as well as representatives from this year's Most Admired Knowledge Enterprise (MAKE) winners sharing their cases on how to improve their service operations, and how knowledge management is permeated in the service web.
Video: BLU Lesson 5: How I discovered blogging by David Gurteen
One of six BLU lessons on how I discovered blogging and its applicability to knowledge management by David Gurteen.
In April 2005, BLU, the UK's Business Link University which no longer exists hired Fifty Lessons to produce a series of video stories for them to which I (David Gurteen) was invited to contribute. This is one of those stories.
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If you are interested in Knowledge Management, the
or the role of conversation in organizational life then you my be interested in this online book I am writing on
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