Knowledge Audits

Wednesday 2 April 2003 10:33 GDT

Title	Knowledge Audits
Weblog	Gurteen Knowledge Weblog
Posted Date	Wednesday 2 April 2003 10:33 GDT
Posted By	David Gurteen
Link	http://www.brint.com/wwwboard/messages/9546.html
Categories	Knowledge Management
Technorati Tags	knowledge management
del.icio.us Tags	knowledge_management
People	Denham Grey

I just received an e-mail from a reader of my newsletter who wanted to know if I knew of any good questionnaires for helping to conduct knowledge audits. I did a quick Google search which did not turn up any questionnaires but it did find this interesting note by Denham Grey which recommends against them. This is how it starts:

Would recommend against going the questionnaire route for knowledge audits. Experience suggests the real value of an knolwedge audit comes from surfacing "what people know, but don't know they know". Questionnaires are not an effective route to this rich source of uncovered knowledge. What you need is evangelism, training and support to help staff reflect and uncover the best opportunities. Start 'conversations', tell stories, give examples and lead by example ....

I like Denham's approach.

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David Gurteen

Giving a talk at the Graduate School of Bangkok University, January 2008.

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02:50 AM GDT