www.gurteen.com
The Gurteen Knowledge Website

Story

10/5

   





Author(s)

David Gurteen

First Published

1991

Categories

Quality; Storytelling; Humour

This a true personal story that I recently rediscovered. I wrote it down over 10 years ago when I was working in the US. Its a good example of just how careful you need to be when trying to manage people too tightly by objectives!

Eric and I were attending a meeting in Palo Alto and spent the night at the local Hyatt Regency. The following morning we had breakfast together. The waitress was friendly - a little too friendly. She seemed to be acting the part but nevertheless we laughed and joked with her. On her pinafore she wore a large badge on which was imprinted 5/10. We remarked on it and jokingly asked if it meant the 10th of May or the 5th of October. Any of you familiar with the difference between the American and British way of representing dates will understand. In America dates are expressed month/date in the U.K. date/month. Anyway she told us what it really meant. It was to remind her and other staff that when they passed within ten feet of a guest they should smile and within five feet should greet them with "good morning", "have a nice day" or whatever other greeting was appropriate to the occasion. Well needless to say we had a good laugh about that too. As we left the restaurant a little later - the receptionist at the door turned to us, smiled and said "Have a nice day." Eric looked at her, instantly gauged the distance between us, and replied "We're more than 5 feet away, a smile would have been sufficient!"




This Week in Tech Podcast



Under development - Odeo looks very interesting. Audio/podcast equivalent of Google Video or YouTube

Media Information: Image



The Gurteen Knowledge Search Engine is a customised Google search engine that searches over 800 KM related websites and weblogs.
Google Custom Search
Google
 
Web gurteen.com
David Gurteen
More about David Gurteen (Photo credit: Jonny Ueda) Quietening the audience at KM Brasil, August 2008

I help people to share their knowledge; to learn from each other; to innovate and to work together effectively to make a difference!

Services I offer
My schedule
How to contact me



Current location: Australia
My Weblog

Gurteen Knowledge Community
The Gurteen Knowledge Community
Knowledge Community

Current Poll
Will Facebook displace LinkedIn as "the social network for business"?
Yes
No
Show Results
View other poll results



     

home
back
contact
tell a friend
request help
visitor book
My status
Wednesday 15 October 2008
08:31 PM GDT