Managing Knowledge Workers provides practical advise for managing, motivating and retaining knowledge workers. It focuses not only on understanding the value of knowledge in an organization, but also on managing the human side of intellectual capital - the knowledge workers themselves.
David Gurteen's comments: This is an interesting and useful book. It is a practical down-to-earth guide for anyone managing or interacting with knowledge workers in any field. It contains, for example, chapters covering such topics as "Encouraging People to Learn", "Managing Knowledge You Don't Understand" and "The Free Movement of People and Knowledge". Important subjects that you will not find addressed in many other books on knowledge management.
The book has a number of imaginary dialogues between "manager" and "worker" that serve as practical examples of how best to approach a particular issue. Many of these are good but sometimes they come across as being a little trite or overly simplistic. Despite this, however, the underlying message is usually of value.
I would highly recommend the book as a guide to any newly appointed manager or as a mind-opener for experienced managers who are finding it increasingly difficult to manage in the traditional "command and control" style.
Video: Conference Conversations: KC UK 2007
One thing a chairperson can easily do at a conference do make them more engaging and interactive is to allow the participants to have a short conversation with each other after a speaker has finished their talk but before entering the Q&A.
Here is a short video of people doing this at the Ark Groups KC UK Conference in London in June 2007.
It works amazingly well.
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