Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen

How to Discuss what Matters Most (1999)



Douglas Stone ; Bruce Patton ; Sheila Heen 



ISBN-10 (UK)


First Published


Wikipedia Find this Book

ISBN 0670883395  ISBN 014027782X 

External Links



Conversation; Dialogue; Personal Knowledge Management


United States

Google It!

Difficult Conversations 





Read reviews or order

Amazon.com  Amazon.co.uk 

Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen This is an exceptional book. Not since picking up Stephen Covey's "Seven Habits of Highly Effective People" over 10 years ago have I come across a book that is destined to have great impact on both myself and millions of other readers.

In essence "Difficult Conversations" is a practical everyday guide for living and breathing Stephen's fifth habit - "Seek first to understand then to be understood". It can be thought of as a "conversational handbook" - applicable in both your personal and business lives. Recently married couples, parents of teenage children and newly appointed managers will find the book especially powerful.

The concepts are simple and if internalized could for example save the needless destruction of countless marriages. What excites me most is that it is so very readable and that its lessons are sufficiently simple that although it might take a life time to master - when applied you can see results in your own conversations and relationships immediately.

Video: Conference Conversations: KC UK 2007

One thing a chairperson can easily do at a conference do make them more engaging and interactive is to allow the participants to have a short conversation with each other after a speaker has finished their talk but before entering the Q&A.

Here is a short video of people doing this at the Ark Groups KC UK Conference in London in June 2007.

It works amazingly well.

Media Information: Image

You will find information on over 200 books on this website - books that relate to the themes of the site: knowledge, learning, creativity, innovation and personal development.

If you would like to receive an e-mail alert whenever I post information about a new book (i.e. one that has been published in the last 12 months) then please click on the button below and complete the form.

  Difficult Conversations (1999) by Douglas Stone , Bruce Patton , Sheila Heen 
How to Discuss what Matters Most

The Gurteen Knowledge Search Engine is a customised Google search engine that searches over 800 KM related websites and weblogs.

David Gurteen

Follow me on Twitter

I help people to share their knowledge; to learn from each other; to innovate and to work together effectively to make a difference!

Services I offer
How to contact me

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community


request help
visitor book
Monday 21 August 2017
03:50 AM GDT