This is an exceptional book. Not since picking up Stephen Covey's "Seven Habits of Highly Effective People" over 10 years ago have I come across a book that is destined to have great impact on both myself and millions of other readers.
In essence "Difficult Conversations" is a practical everyday guide for living and breathing Stephen's fifth habit - "Seek first to understand then to be understood". It can be thought of as a "conversational handbook" - applicable in both your personal and business lives. Recently married couples, parents of teenage children and newly appointed managers will find the book especially powerful.
The concepts are simple and if internalized could for example save the needless destruction of countless marriages. What excites me most is that it is so very readable and that its lessons are sufficiently simple that although it might take a life time to master - when applied you can see results in your own conversations and relationships immediately.
Video: Gurteen Mini-interview with Valarie Walters
Gurteen Mini-interview with Valarie Walters of the National Gas Company of Trinidad and Tobago on how they run the Knowledge Cafe. Shot at KM World & Intranets, San Jose, November 2007.
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