When people leave an organisation, they take with them the vital knowledge, experience and contacts they have built during their time there. Community management is quite often an add on to the role with no formal elements in the job description. Sadly, the online community they have been supporting will often become inactive, while the new person is coming onboard.
This webinar will cover:
- Some of the issues with handovers
- How Knowledge Retention can work throughout the employee lifecycle
- Prompts and easy steps that can be used to enable an value adding knowledge exchange with Community Managers
Video: Positive Deviance
A collection of videos on Positive Deviance.
Positive Deviance (PD) is an approach to behavioral and social change based on the observation that in every community there are individuals or groups of people (so called Positive Deviants) whose behaviours and strategies enable them to find better solutions to problems than their peers even though they have access to the same resources and face similar challenges.
In the international development and health sectors, PD has been used to address issues as diverse as childhood malnutrition, neo-natal mortality, girl trafficking, school drop-out, female genital mutilation (FGM), MRSA infections in hospitals and HIV/AIDS.
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
The Gurteen Knowledge Community is a global learning community
of over 21,000 people in 160 countries across the world.
The community is for people who are committed to making a difference:
people who wish to share and learn from each other and who strive to see
the world differently, think differently and act differently.
Membership of the Gurteen Knowledge Community is free.
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