When people leave an organisation, they take with them the vital knowledge, experience and contacts they have built during their time there. Community management is quite often an add on to the role with no formal elements in the job description. Sadly, the online community they have been supporting will often become inactive, while the new person is coming onboard.
This webinar will cover:
- Some of the issues with handovers
- How Knowledge Retention can work throughout the employee lifecycle
- Prompts and easy steps that can be used to enable an value adding knowledge exchange with Community Managers
Video: Gurteen Mini-interview with Valarie Walters
Gurteen Mini-interview with Valarie Walters of the National Gas Company of Trinidad and Tobago on how they run the Knowledge Cafe. Shot at KM World & Intranets, San Jose, November 2007.
Media Information:
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
The Gurteen Knowledge Community is a global learning community
of over 21,000 people in 160 countries across the world.
The community is for people who are committed to making a difference:
people who wish to share and learn from each other and who strive to see
the world differently, think differently and act differently.
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