Measuring KM activity is easy. Measuring the results of that activity and whether it improves your business and its profitability, is not.
Explore practical solutions to this issue in an afternoon workshop suitable for those working in professional services and other knowledge intensive organisations.
See Helene's thoughts on KM measurement in Ark's "Measuring the ROI of KM" 2nd edition.
What is Knowledge Management? - Judy Payne
Mini-clip interview for Gurteen Knowledge with Judy Payne . What is Knowledge Management? Shot at the Henley Knowledge Management Forum in September 2006.
Judy runs Hemdean Consulting and is a Director of the Henley KM Forum.
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If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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