A practical afternoon workshop exploring why measurement in KM is so difficult and discovering lots of tools and techniques to try to measure the value of KM activity and projects.
Suitable for those in professional services (lawyers and accountants) and knowledge intensive organisations.
From one of the contributors to Ark's "Measuring the ROI of KM".
Video: David Gurteen on Incentivizing Knowledge Management
David Gurteen on Incentivizing Knowledge Management: David Gurteen talks on how incentivizing knowledge management kills intrinsic motivation and negatively affects true value of the practice. This interview was conducted by Alakh Asthana of eClerx Services at KM India 2009 in Chennai.
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