Learn about KM measurement from the author of "KM Handbook" and "Practical Projects in Legal KM", and contributor to Ark's "Measuring the ROI of KM" second edition.
This afternoon workshop will give you all the theory you need, digested into practical advice, and also give plenty of scope for putting the theory into practice with examples and discussions.
Learn how to avoid gaming, balance your measurements and find the right measurements for the right projects, so that you can more easily work out which projects are giving you the right ROI.
Leave ready to implement practical and workable measurement systems for your KM projects straightaway.
Video: Knowledge Sharing Talk at NLB, Singapore
Knowledge Sharing Talk and mini-knowledge cafe at NLB, Singapore, August 2007
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