Learn about KM measurement from the author of "KM Handbook" and "Practical Projects in Legal KM", and contributor to Ark's "Measuring the ROI of KM" second edition.
This afternoon workshop will give you all the theory you need, digested into practical advice, and also give plenty of scope for putting the theory into practice with examples and discussions.
Learn how to avoid gaming, balance your measurements and find the right measurements for the right projects, so that you can more easily work out which projects are giving you the right ROI.
Leave ready to implement practical and workable measurement systems for your KM projects straightaway.
Video: Explaining Knowledge Management #1
A video blog post from Professor Gervaise Germaine where he address the differences between data, information and knowledge :-) (4mins)
David Gurteen's comments:
A very funny video from Patrick Lambe getting the KM message across! You will find more videos from Patrick on YouTube
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