Learn about KM measurement from the author of "KM Handbook" and "Practical Projects in Legal KM", and contributor to Ark's "Measuring the ROI of KM" second edition.
This afternoon workshop will give you all the theory you need, digested into practical advice, and also give plenty of scope for putting the theory into practice with examples and discussions.
Learn how to avoid gaming, balance your measurements and find the right measurements for the right projects, so that you can more easily work out which projects are giving you the right ROI.
Leave ready to implement practical and workable measurement systems for your KM projects straightaway.
Video: Knowledge Cafe at KM Egypt 2010
This video was taken at KM Egypt in September 2010 where I was invited to run a Knowledge Cafe.
It is probably one of the best videos that not only describes my Knowledge Cafes but where you also get to see it in action and hear some of the insights from the people taking part.
Note: the room and the tables are not the ideal setting for a Knowledge Cafe nor is the reporting back process but often the Cafe needs to be adapted to fit the room and the number of participants.
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If you are interested in Knowledge Management, the
or the role of conversation in organizational life then you my be interested in this online book I am writing on
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