How do you decide whether your KM pilot was a success? How do you avoid your clever fee earners gaming your measurements? How do you demonstrate the value of your KM projects?
Helene Russell, author of the UK Law Society's "KM Handbook" and founder of Knowledge Network UK, explains the principles of measurement of KM projects and leads a discussion of your experiences.
What is Knowledge Management? - John Edwards
Mini-clip interview for Gurteen Knowledge with Professor John Edwards . What is Knowledge Management? Shot at ECKM 2006 in Budapest in September 2006.
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