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Developing Knowledge-Based Client Relationships 2ed by Ross Dawson

Leadership in Professional Services (Jun 2005)

 






Author

Ross Dawson

Publisher

Butterworth-Heinemann

ISBN-10

0750678712

First Published

June 2005

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ISBN 0750678712 

By same Author(s)

Living Networks

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Butterworth-Heinemann (US)  Butterworth-Heinemann (UK) 

Developing Knowledge-Based Client Relationships 2ed by Ross Dawson Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.
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He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.




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Book
  Developing Knowledge-Based Client Relationships 2ed (Jun 2005) by Ross Dawson
Leadership in Professional Services

  Living Networks (Oct 2002) by Ross Dawson
Leading Your Company, Customers, and Partners in the Hyper-Connected Economy

Person
  Ross Dawson Founder & Chief Executive Officer of Advanced Human Technologies

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
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