www.gurteen.com Kiva - loans that change lives

Book

Developing Knowledge-Based Client Relationships 2ed by Ross Dawson

Leadership in Professional Services (Jun 2005)

 





Author

Ross Dawson

Publisher

Butterworth-Heinemann

ISBN-10

0750678712

First Published

June 2005

Wikipedia Find this Book

ISBN 0750678712 

By same Author(s)

Living Networks

Google It!

Developing Knowledge-Based Client Relationships 2ed 

Other

Books

 

 

Read reviews or order

Amazon.com  Amazon.co.uk 
Butterworth-Heinemann (US)  Butterworth-Heinemann (UK) 

Developing Knowledge-Based Client Relationships 2ed by Ross Dawson Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.
<br><br>
He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.




Video: Podcasting in Plain English



Podcasting in Plain English

Media Information: Image


You will find information on over 200 books on this website - books that relate to the themes of the site: knowledge, learning, creativity, innovation and personal development.

If you would like to receive an e-mail alert whenever I post information about a new book (i.e. one that has been published in the last 12 months) then please click on the button below and complete the form.


Book
  Developing Knowledge-Based Client Relationships 2ed (Jun 2005) by Ross Dawson
Leadership in Professional Services

  Living Networks (Oct 2002) by Ross Dawson
Leading Your Company, Customers, and Partners in the Hyper-Connected Economy

Person
  Ross Dawson Founder & Chief Executive Officer of Advanced Human Technologies


The Gurteen Knowledge Search Engine is a customised Google search engine that searches over 800 KM related websites and weblogs.

David Gurteen


Follow me on Twitter


I help people to share their knowledge; to learn from each other; to innovate and to work together effectively to make a difference!

Services I offer
How to contact me

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community



     

home
back
contact
request help
visitor book
Sunday 28 May 2017
02:03 AM GDT