Deep smarts are the engine of any organization-as well as the essential value that individuals build over their careers. Distinct from I.Q., this type of expertise consists of practical wisdom: accumulated knowledge, know-how, and intuition gained through extensive experience. How do such smarts develop? And what happens when people with deep smarts leave a particular job-or the organization? Can any of their smarts be transferred? Should they be?
What is Knowledge Management? - Karen Battersby
Mini-clip interview for Gurteen Knowledge with Karen Battersby. What is Knowledge Management? Shot at the Henley Knowledge Management Forum in September 2006.
Karen is the Course Director of Nottingham Law School's KM programmes and a tutor on Henley Management College's KM courses.
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