This practical book focuses on the vast offerings of KM solutions, technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.
"Dr Rao has brought together a practical, contemporary, and comprehensive view of the realities of applying knowledge management tools. The rich array of leading-edge practice he exposes will prove valuable to all knowledge practitioners."
-- Ross Dawson, CEO, Advanced Human Technologies
Features & Benefits
The only book in which practitioners evaluate various KM solutions
Case studies describe how real companies use KM tools and technologies
Provides clear lessons from real successes and failures
What are Social Tools? - Sarah Prag
Mini-clip interview for Gurteen Knowledge with Sarah Prag. What are Social Tools? Shot at the Unicom Seminars Conference on Social Networking Tools In London, September 2006.
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