Problems in organizations tend to get labelled as lack of information.
It feels more professional to try to solve a knowledge management problem that is called lack of information than a problem that is called confusion.
The same event means different things to different people and just getting more information will not help them.
Credit: Esko Kilpi
In this article by Esko Kilpi he explains why we need to talk - not because we lack information but to resolve ambiguity and confusion.
