Past Event

Generative Conversation

Gurteen Knowledge Cafe with Kate Pugh (March 2017)


Event Type

Knowledge Cafe


Gurteen Knowledge


Fri 03 Mar 2017


Westminster Business School 


London, United Kingdom

Who can Attend




David Gurteen



Knowledge Cafe



Date: Friday 3rd March 2017, 6:00pm - 9:00pm. This is a free event. Please arrive at 6:00pm or shortly after, which will give you time to settle in and meet other people. There will be some light refreshments available. The cafe itself will start prompt at 6:30pm.

Speaker Katrina Pugh

Katrina (Kate) Pugh is the Academic Director of Columbia University's Information and Knowledge Strategy Master's program, where she leads the faculty and teaches the Foundation and Networks and Collaboration courses.

Kate edited and co-authored Smarter Innovation, a 20-author team book on knowledge-driven innovation (Ark Group).

Her critically acclaimed book, Sharing Hidden Know-How (Jossey-Bass/Wiley), is a guide to strategic conversation for knowledge-creation.

She has spent over 20 years in consulting and industry, working for firms such as Intel, JPMorganChase, Fidelity, and Oliver Wyman.

She holds an MS/MBA from MIT Sloan School of Management and a BA from Williams College.

Theme Generative Conversation

Many organizations have found that eliciting knowledge from experts is all too often limited by our silo'd approaches.

People often ask: Why do we miss critical knowledge? Why do we fail to get out the most applicable ideas? Why do ideas languish in fading memories, repositories or hard drives?

The answer to these issues is conversation. Conversation-based knowledge-exchange holds the promise that diverse voices will co-create insight in an emergent way.

But conversation isn't always productive. At Columbia University Information and Knowledge Strategy Master's program, we saw that first hand.

By introducing the "Four Discussion Discipline" model, however, we demonstrably improved the productivity of conversation. The Four Disciplines -- Integrity, Courtesy, Inclusion and Translation – make conversation both more generative and more actionable.

Published in Smarter Innovation in a research project for Motorola Solutions, who deployed an enterprise social media instance, we found that the Integrity and Courtesy disciplines correlated with lifts in community-building, whereas the Inclusion and Translation disciplines correlated with idea-expansion and innovation.

And, the existence of all four online discussions improved productivity across the board.

At the London Knowledge Café, we hope to have a lively discussion about how Integrity, Courtesy, Inclusion and Translation figure all of our practices – from online discussions, to knowledge cafes, to team meetings, and to innovation jams.

Sponsor: Keith Patrick, Westminster Business School

University of Westminster
Westminster Business School
Marylebone Campus
35 Marylebone Rd
London NW1 5LS

Room: MG14 on the Ground Floor

Map and directions: http://www.westminster.ac.uk/about-us/visit-us/directions/marylebone

Opposite Baker St Station and Madame Tussards

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If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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