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Its not just about technology - people issues need to be addressed too.

Posted to Gurteen Knowledge-Log by David Gurteen on 21 February 2003



Its not just about technology - people issues need to be addressed too.
WeblogGurteen Knowledge Log
Posted DateFriday 21 February 2003 15:12 GMT
Posted ByDavid Gurteen
CategoriesChange; Information Technology; Organizational Culture
CountryUnited Kingdom

Slowly the IT world seems to be waking up to the fact that installing IT systems is as much about people as it is about technology. In this week's UK edition of Computer Weekly two articles make this point.

The first article by John Riley entitled "Cultural barriers hinder sharing of patients files" starts:

The main challenge to achieving the sharing of accurate protected yet accessible patient medical information by 2005 is not technical, but cultural, institutional, managerial and political according to draft recommendations from IT Parliamentary group Eurim.
And the second article from Daniel Thomas entitled "Change management is crucial to CRM success, says Gartner" starts:
Customer relationship management systems will continue to disappoint users during 2003 unless companies address change management issues more closely GartnerG2 warned last week.

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
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