Learn about KM measurement from the author of "KM Handbook" and "Practical Projects in Legal KM", and contributor to Ark's "Measuring the ROI of KM" second edition.
This afternoon workshop will give you all the theory you need, digested into practical advice, and also give plenty of scope for putting the theory into practice with examples and discussions.
Learn how to avoid gaming, balance your measurements and find the right measurements for the right projects, so that you can more easily work out which projects are giving you the right ROI.
Leave ready to implement practical and workable measurement systems for your KM projects straightaway.
Video: Gurteen Knowledge Cafe, NAB, Melbourne, October 2010
This is a short video of a Gurteen Knowledge Cafe that I facilitated for Peter Houlihan at the National Australia Bank in Melbourne in October 2010.
The session was captured on a flip cam without the use of a roving mic, so the sound is not clear and has had some extensive editing to fit into a short learning piece, but it gives a good idea of what the Cafe is all about.
The question posed to the group as the "conversational seed" was "What if true leadership involves embracing complexity by widening the circle of involvement rather than restricting it?
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If you are interested in Knowledge Management, the
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