Past Event

KM: The Scores

Measuring the ROI of law firm KM projects


Event Type


Twitter IDs



Helene Russell, TheKnowledgeBusiness 

Event Link

http://https://www.eventbrite.co.uk/e/km-the-score ... 


Mon 27 Feb 2017




London, United Kingdom


Knowledge Management



Learn about KM measurement from the author of "KM Handbook" and "Practical Projects in Legal KM", and contributor to Ark's "Measuring the ROI of KM" second edition.
This afternoon workshop will give you all the theory you need, digested into practical advice, and also give plenty of scope for putting the theory into practice with examples and discussions.
Learn how to avoid gaming, balance your measurements and find the right measurements for the right projects, so that you can more easily work out which projects are giving you the right ROI.
Leave ready to implement practical and workable measurement systems for your KM projects straightaway.

Video: David Gurteen on Incentivizing Knowledge Management

David Gurteen on Incentivizing Knowledge Management: David Gurteen talks on how incentivizing knowledge management kills intrinsic motivation and negatively affects true value of the practice. This interview was conducted by Alakh Asthana of eClerx Services at KM India 2009 in Chennai.

Media Information: Image

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