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Satisfaction Surveys (Are you satisfied?)

Posted to Gurteen Knowledge-Log by David Gurteen on 18 February 2008



Satisfaction Surveys (Are you satisfied?)
WeblogGurteen Knowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 92
Posted DateMonday 18 February 2008 09:32 GMT
Posted ByDavid Gurteen
Linkshttp://www.cognitive-edge.com/blogs/dave/2008/01/the_poverty ... 
PeopleDave Snowden

I was delighted to see this recent post of Dave Snowden's where in his usual colorful well he attacks satisfaction surveys and explains his thinking.

I have always had a dislike of satisfaction surveys and have loved it over the years at conferences hearing Dave let rip into them. In fact when people ask me about Dave's work with narrative I often use his alternative narrative based approach to surveys as an example.

Most surveys I see fall into the same traps that Dave describes - especially all the KM surveys I am asked to fill in by students. To my mind they are an utter waste of time in that they are meaningless or worse that they produce misleading results. By and large I always decline. Like Dave I so much want to answer so many of the questions with the phrase "well it all depends".

Thank you Dave!

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
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