Sharing Hidden Know-How by Katrina Pugh

How Managers Solve Thorny Problems With the Knowledge Jam (2011)



Katrina Pugh 







First Published


Wikipedia Find this Book

ISBN 0470876816 


Knowledge Management

Google It!

Sharing Hidden Know-How 





Read reviews or order

Amazon.com  Amazon.co.uk 

Sharing Hidden Know-How by Katrina Pugh Book Description from Amazon:

To manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them.

Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.

Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The “how-to”/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.

Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today’s thorny problems.

  • Accelerating New Product Development and Market and Segment Innovations
  • Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
  • Overcoming Information Overload (Focus on Social Media)
  • Smoothing Executive Transitions and Succession Planning
  • Smoothing Team Transitions
  • Spreading Insight across Geographies and Network Partners
  • Tapping into Sales Insights

Video: Theodore Zeldin discusses the results of the Courage Beer Conversations Survey.

Philosopher and historian Theodore Zeldin discusses the results of the Courage Beer Conversations Survey.

Media Information: Image

You will find information on over 200 books on this website - books that relate to the themes of the site: knowledge, learning, creativity, innovation and personal development.

If you would like to receive an e-mail alert whenever I post information about a new book (i.e. one that has been published in the last 12 months) then please click on the button below and complete the form.

  Sharing Hidden Know-How (2011) by Katrina Pugh 
How Managers Solve Thorny Problems With the Knowledge Jam

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

Follow me on Twitter

How to contact me

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community


request help
visitor book
Thursday 25 July 2024
11:54 AM GDT