Managing Knowledge Workers provides practical advise for managing, motivating and retaining knowledge workers. It focuses not only on understanding the value of knowledge in an organization, but also on managing the human side of intellectual capital - the knowledge workers themselves.
David Gurteen's comments: This is an interesting and useful book. It is a practical down-to-earth guide for anyone managing or interacting with knowledge workers in any field. It contains, for example, chapters covering such topics as "Encouraging People to Learn", "Managing Knowledge You Don't Understand" and "The Free Movement of People and Knowledge". Important subjects that you will not find addressed in many other books on knowledge management.
The book has a number of imaginary dialogues between "manager" and "worker" that serve as practical examples of how best to approach a particular issue. Many of these are good but sometimes they come across as being a little trite or overly simplistic. Despite this, however, the underlying message is usually of value.
I would highly recommend the book as a guide to any newly appointed manager or as a mind-opener for experienced managers who are finding it increasingly difficult to manage in the traditional "command and control" style.
Video: BLU Lesson 4: What I learnt as International Czar by David Gurteen
One of six BLU lessons on what I learnt about knowledge management and getting things done in my days as International Czar for Lotus Development by David Gurteen.
In April 2005, BLU, the UK's Business Link University which no longer exists hired Fifty Lessons to produce a series of video stories for them to which I (David Gurteen) was invited to contribute. This is one of those stories.
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