This is a handbook of systems-behaviour. It explains how systems work and how they fail. The author has fun with a serious subject and provides insights in the form of humorous succinct rules of thumb.
David Gurteen's comments: This is a very witty book. It is nevertheless extremely serious. In a humerous way it describes how systems really work and how more often or not they fail. It is permeated with rules of thumb and real-life examples of how systems "screw up". It is thought provoking and at times chilling as the full impact of our lack of understanding of how things really work and the devastating consequences hits home.
Video: David Gurteen on Incentivizing Knowledge Management
David Gurteen on Incentivizing Knowledge Management: David Gurteen talks on how incentivizing knowledge management kills intrinsic motivation and negatively affects true value of the practice. This interview was conducted by Alakh Asthana of eClerx Services at KM India 2009 in Chennai.
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Book
Systemantics (1986) by John Gall The Underground Text of Systems Lore - How Systems Really Work and How they Fail
If you are interested in Knowledge Management, the
Knowledge Café
or the role of conversation in organizational life then you my be interested in this online book I am writing on
Conversational Leadership
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