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What role does conversation play in the work you do?

Posted to Gurteen Knowledge-Log by David Gurteen on 24 July 2013



What role does conversation play in the work you do?
WeblogGurteen Knowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 157
Posted DateWednesday 24 July 2013 10:02 GDT
Posted ByDavid Gurteen

I recently emailed an old friend whom I had not seen for a long time and who works in the knowledge transfer field to catch up. In my email I asked her:

"What sort of role does conversation play in the work you do?"

To which she replied:

"What a bizarre question, what role do conversations play? Interesting space you are operating in these days!"

and in return I responded:

"Maybe I should ask more such questions of people ... not looking for an answer but to provoke thought but of course I have no control over what thoughts I provoke in people's minds - it could just be ridicule LOL. What I had in mind - was more "what role does conversation play in transferring knowledge in what you do" or is it just the explicit stuff that you deal in?

She hasn't replied to me yet so I can't speak for her but it occurs to me that many people do not recognise conversation as a "knowledge transfer" tool.

But I do like the idea of asking more people the question "What role does conversation play in your work?". Is it so bizarre a question? What role does it play in yours?

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

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