First I like his suggested skills for managers. Clearly I like his last two items regarding conversation.
Self-reflection
Noticing what is going on
Facilitating free-flowing conversations
Articulating what is emerging in conversations
And his concluding paragraph:
The competencies in competency frameworks do not acknowledge the interdependence of human beings and the importance of context. If you are using competency frameworks, it is likely then that you are using the wrong competencies and you should therefore limit the importance you place on such competency frameworks.
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