In sum, there is no best way to do anything independent of context, so the leader cannot have privileged information. When leaders keep everyone in their place with the illusion of knowability and possession of this privileged knowledge the benefit to them is that we "obey" and leaders feel superior. The cost is that they create lemmings. Their mindlessness promotes our own mindlessness which costs us our well being and health. Net result, the leader, the led, and the company all lose.
This is all about knowledge management! We all need to be more mindful. Take a look at Ellen's two books that I reference above and you will start to see the importance of message!
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