Blog Post

What's the business context?

Posted to Gurteen Knowledge-Log by David Gurteen on 25 June 2010



What's the business context?
WeblogGurteen Knowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 120
Posted DateFriday 25 June 2010 10:07 GDT
Posted ByDavid Gurteen

I get several emails a week asking for help in some form or another. Often its a very specific question that I can answer in a sentence or two. But more often than not - its a broad, generalised, conceptual question that cannot be answered easily and even if it could I suspect it would be of litte value. Here are some examples:
  • Could you tell me all there is to know about KM?
  • How do I create a knowledge driven culture in my organisation?
  • How do I implement KM?
  • What are the KM issues and the best tools to use in my industry?
  • Could you give me a few tips and pointers on change management?
  • How do I roll out communities of practice?
  • How do I demonstrate the benefits of KM?
  • How do I measure the ROI of KM?
  • How do I make everyone in my organization share all their knowledge?
  • What are the best exit interview techniques?
When I get these type of questions I am concerned. I am concerned that I am talking to someone who has not the slightest clue of what KM is about. Its not the question itself or the knowledge they are seeking but the fact that they think I can effectively answer the question they pose.

Look at the questions above. What is missing? Yes the businesss context! None of them tell me anything about their organization or what they are trying to achieve for the business. And you know what when I ask they rarely can tell me!

I think we still have a long way to go in KM.

If you are interested in Knowledge Management, the Knowledge Café or the role of conversation in organizational life then you my be interested in this online book I am writing on Conversational Leadership
David Gurteen

Follow me on Twitter

How to contact me

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community


request help
visitor book
Saturday 13 July 2024
07:09 AM GDT