I enjoyed chairing KCUK2009 this year and there were many good presentations but the one that inspired me the most was a talk by Dr Bonnie Cheuk, Global Head of Knowledge and Information at ERM.
Bonnie's talk was on "Supporting the business: Redesigning and improving your intranet" but it wasn't only the content that impressed me - it was her approach to KM - one that I have long advocated.
Her goal was to place KM on the centre stage of the business and to do this she repeatedly asked the question "What keeps the CEO awake at night?" In adopting this approach and responding to these issues she had clearly built up a strong working relationship with the CEO and had indeed made KM central to the success of the business. Something most knowledge managers would die for!
"What keeps your CEO awake at night?" Do you know?
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