Larry Prusak has written an introduction and highlights some of the more important points. Here is the key one he makes:
The first highlight that stands out is the very substantial value the respondents place on the identificationof “critical” knowledge. This is essential, yet often difficult to do. It's essential because without this activityone can drown in the huge amounts of “stuff” labeled knowledge in any organization, which leads to greatwaste. It also gives knowledge activities a bad reputation. At the same time, it is difficult to do, because thevery word “knowledge” encompasses many forms of “knowing” that are more tacit and, not only uncodifed,but often not easily codified at all. We sometimes call this type of knowledge “know-how” or practiceknowledge, and it is often difficult to identify in ways that make it more scalable and effective.
Credit: Larry Prusak
